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Redefining the e-commerce world – AliExpress

The name Alibaba is no stranger to anyone aware of the e-commerce market. This popular giant multinational e-commerce conglomerate is the world's largest and most valuable retailer since April 2016. It has a huge network base with operations in over 200 countries and is regarded as one of the largest Internet companies. Increased growth led to added opportunities for the brand, one of which is AliExpress.

Launched in 2010, AliExpress is an online retail platform comprising of small businesses in China and other regions, boasting of a wide variety of products and services for buyers in Malaysia. This website encourages several smaller businesses and independent sellers to retail their products on the AliExpress portal and offered easy access to buyers. Unlike other marketplaces such as Tmall that is largely made up of bigger retailers, AliExpress invites individual sellers and small businesses to showcase their products. Here, the buyers are directly connected to the sellers with whom they can interact and confirm their purchase.

A leading online shopping portal

Under Alibaba, AliExpress became a revolutionary wholesale portal that allows independent merchants and small businesses to take advantage of the internet to connect with buyers globally. At AliExpress, though the retailers are largely Chinese, the website caters to buyers in regions other than China.

The website offers a huge array of genuine products at wholesale and competitive prices. Buyers can browse through multiple products across categories such as toys, apparel, accessories, electronics and a lot more. All these products are of good quality and sourced directly from the seller at wholesale prices allowing for increased savings. The website has a product base of over a million products across over 40 verticals, making it the number one resource center for anyone looking to make a purchase.

Their tagline ‘Smarter Shopping, Better Living’ is strengthened with their diverse range of products that make it a one-stop shop for any shopper. From frilly beauty accessories to sports-related goods, AliExpress has something for everyone. What also makes the website such a resounding success, just like its parent company Alibaba, is the wholesale prices alongside several promotions and discounts to buyers to improve their shopping experience.

AliExpress offers and shopping experience

Any individual who has visited the AliExpress website is sure to catch the numerous coupon codes and deals constantly present. The homepage also alerts buyers to any sales across categories that are going on. The organized categories list on the left divides the products into relevant groups such as men, women, and kids with each having sub-categories for products like clothing, shoes, accessories, and others. Each drop down menu reveals an astonishing number of sellers offering products at wholesale prices. In addition, the AliExpress coupon codes add to the excitement and savings of the buyers by offering them additional monetary and product benefits. With most products also offering free shipping, buyers don’t have to worry about transportation charges and delivery payments that add to their overall cost.

Completing a transaction on AliExpress

Shopping on AliExpress is as simple as any online shopping portal. Products are displayed in their categories with a detailed description regarding its features and specifications. Images also accompany almost every product for customers to have a better understanding of what they are buying. Once you have decided the product you want to purchase, click on ‘buy now’ and proceed to checkout or click on continue shopping if you want to purchase additional products.

Paying on AliExpress is quite easy. To maintain uniformity in payments across all the regions they are supplying in, the products are all priced in US dollars. Individuals can pay with their credit card and the converted amount in local currency is charged to the account. The transactions are secured and encrypted to prevent any misuse of information thereby protecting the buyers. At present, the site does not offer cash on delivery or PayPal payment option.

Buyers on the site can continue to purchase products as a guest or even sign-up with the site. In case you create an account, you are awarded a free USD$5 AliExpress coupon along with the added benefits of easy tracking and order history details. To reward regular buyers, AliExpress also offers several VIP memberships named Silver, Gold and Platinum, each of which bring forth a host of AliExpress coupons on additional product categories and member benefits. The motto of AliExpress is simple, the more you spend, the more you save. As you spend more on the site, you are eligible for more coupons and promo codes allowing you to purchase additional products at an extensive discount.

Take advantage of better deals with AliExpress promo codes and offers

The promotion offers are aplenty on the website and is a great way for small businesses to get noticed. A lot of merchants attach a promo code to their range of products or their store as a whole, and these additional discounts or better offers entice buyers to make a purchase. These promotion deals help small sellers get noticed in the array of big retailers, all the while helping customers by to save their hard-earned money when purchasing a quality product.

AliExpress also offers its customers extensive coupon codes that can be applied to several products and merchants on the site. Just exchange for them in the store or product listings itself with virtual coins. These coupons often have a certain criterion that needs to be fulfilled, such as a minimum purchase amount. To redeem the coupon, the customer just needs to fulfill the required criteria and select the 'Apply AliExpress Select Coupon' option at the checkout page. A discounted balance would be noted.

A good deal on AliExpress isn’t just limited to the chance of scoring a good coupon code as the site offers constant bargains on a daily basis. In the Flash Deals section, the best deals are revised every 6 hours across the categories so there is always a sale of some products. Even discounted accessories for hair or baby products go on amazing discounts leading to incredible savings.

Shop instantly with the AliExpress mobile app

AliExpress is all about customer satisfaction and convenience which is made available with its mobile app. This easy to use and well-crafted app is available on both Android and iOS platforms, allowing customers to purchase their favourite products easily on the go. In addition, the app also comes with exclusive offers and coupons for customers. One can obtain an app-exclusive AliExpress promo offer when purchasing products on the app.

Exclusive deals on the app can easily be searched for by selecting the ‘mobile only’ feature, which lists a wide array of promo codes and deals. These discounts are not available on the webpage, giving users more value when they use the app. In addition, the app also simplifies every other step of the transaction. Tracking the order is extremely easy on the app and customers can see exactly when their product has been shipped, upping shopping excitement.

Sales and offers are available around the clock on the app as well, being segregated into four sections for added convenience. These include:

Super Deals: These deals offer up to a staggering discount of 90% on select products, allowing customers to purchase even the most expensive items at a reasonable price.

Flash Deals: These are the deals to watch out for as they appear for only a limited period of time with limited stocks.

Tech Discovery: Here a wide variety of electronics and other tech gadgets are listed at amazingly reasonable prices. An added AliExpress coupon code gets the buyer further discounts on the already competitive price.

AliExpress Collections: For the fashionista and trendsetter always on the lookout for the latest trends, this is the section for you. Here all hot-selling and trending products are featured allowing customers to stay on top of their game without burning a hole in their pockets.

Completing a transaction on AliExpress

Shopping on AliExpress is as simple as any other online shopping portal. Products are displayed in their categories with a detailed description regarding its features and specifications. Accompanying images for every product helped customers to have a better understanding of what they are buying. Once you have decided the product you want to purchase, click on ‘buy now’ and proceed to checkout or click on continue shopping if you want to purchase additional products.

Paying on AliExpress is easy too. To maintain uniformity in payments across all the regions they are supplying in, the products are all priced in US dollars, with selected currencies available for view in the top bar, by the 'Language' button. Individuals can pay with their American Express, Visa, or MasterCard credit cards. The converted amount in local currency is charged to the account. The transactions are secured and encrypted to prevent any misuse of information thereby protecting the buyers. At present, the site does not offer cash on delivery or PayPal payment option.

Buyers on the site can continue to purchase products as a guest or even sign-up with the site. After signing up on the site, guests can now track orders, contact sellers more efficiently, create disputes in the case of missing goods and more. Users are also encouraged to leave comments and reviews of the products they purchased, so other members can understand the products better.

Save more with cashback from ShopBack

Even though AliExpress offers wholesale prices and added discounts on quality products, one can never save too much! This is where ShopBack comes in. Enhancing the shopping experience for the buyer by saving more money, this site is a dream destination for online shopaholics. Purchasing your favourite AliExpress products through ShopBack allows you to take advantage not only of the coupon code made available on AliExpress, but also earn cashback with every transaction. What’s more, shopping form this site is extremely easy and devoid of any hassle.

ShopBack also sorts through the multitude of coupon codes, vouchers, promo codes and deal offerings to find customers the best on-going offers. To receive additional cashback and shop from ShopBack, simply follow the steps below:

Step 1: Login to ShopBack with your existing account or sign-up for a free ShopBack account if you are not already a registered member.

Step 2: Find your way to the AliExpress merchant site.

Step 3: Choose the AliExpress code, voucher, coupon or promotion you want to use.

Step 4: Click “Shop Now,” and wait as your browser redirects you back to the AliExpress seller website

Step 5: Complete your shopping session as always and apply the relevant merchant codes to your purchases.

Step 6: Complete your transaction and see the added cashback in your account from ShopBack.

Ensuring buyer protection at AliExpress

AliExpress has always maintained to be a buyer’s paradise with easy and quality shopping. The website follows through on its claim by offering buyer protection for all its customers. Here, all customers who shop at AliExpress are backed by a guarantee of a full refund if the order was not fulfilled in the promised timeline by the seller.

In addition, buyers can also opt for a partial or full refund if the product received differs from its description provided by the seller. Here the buyer has two choices. They can return the item for a full refund or keep the item and claim a partial refund.

In addition, to facilitate a better shopping experience, AliExpress also encourages sellers to offer additional guarantees such as:

Domestic Returns: wherein products which fall under this return policy can be returned domestically, as long as they are unused and in the original packaging.

Guaranteed Genuine: wherein if a product that falls under this guarantee is found to be counterfeit, the buyer will get a full refund, shipping costs included.

In case of any concerns, the buyer is first requested to contact the seller directly, such as in the case of delayed shipment or inaccurate description. The sellers are likely to instantly offer an explanation or resolve the matter at the earliest. In case the buyer's concerns are still not addressed, they can formally discuss their concerns on AliExpress under the Open Dispute tab and even ask for a refund. If the seller still does not take the required action, the buyer can escalate the dispute to AliExpress who will mediate and resolve the problem.

Thus, customers can browse the site and shop with confidence knowing that their hard-earned money is in safe hands.

Connect with AliExpress to know more

AliExpress ensures that buyers and customers can always reach out in case of any concerns or queries. Apart from its head office in China, it also has offices in 17 countries for customers to reach out to for any help. In addition, there is a help tab on the homepage that allows the customer to choose the nature of their concern from customer service assistance to seller dispute or IPR infringement. There is also a list of FAQs available which address several common concerns and also provides links to relevant sections to further improve the shopping experience.

In addition, buyers can stay updated on upcoming deals as well as interact with the brand through their social media pages.

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Can't get enough of online shopping? Check out other marketplaces such as Qoo10 and 11street for more discounts and coupons!

Check out AliExpress deals in other countries

AliExpress Singapore

AliExpress Philippines

AliExpress Indonesia

AliExpress 台灣

AliExpress Thailand

AliExpress Australia