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ShopBack must be the last link you clicked in order to get Cashback. If other website links are clicked after clicking through ShopBack, Cashback will not be tracked (E.g. coupon and deal websites)
If for some reason your payment made on merchant page has failed, do click through ShopBack again and re-do your purchases to ensure tracking is still active
Return to ShopBack and click through to the merchant every time you are making a new transaction.
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More about Charles & Keith

CHARLES & KEITH Malaysia sales and promotions

Customers can now enjoy a stylish and trendy wardrobe at affordable prices with the CHARLES & KEITH sale 2018. In addition, a CHARLES & KEITH promo code or an ongoing CHARLES & KEITH Malaysia promotion can offer you massive benefits and savings. You can know about the latest offers by signing up for their newsletter or following them on social media. In addition, to know about the latest CHARLES & KEITH sale, simply click on the ‘Sale’ tab on the homepage.

CHARLES & KEITH promotion offers and deals on ShopBack Malaysia

Customers shopping from CHARLES & KEITH in Malaysia can enjoy several additional discounts and benefits when they buy via ShopBack. Here, one can not only view any available CHARLES & KEITH Malaysia promotion codes, but also get additional cashback with every purchase through ShopBack. Some similar services in Malaysia are Asos and Zalora.

You can also connect with the brand via its social media channels like Facebook, Instagram and Pinterest.

Some of the CHARLES & KEITH Malaysia promo code and offers have been listed below:

OfferShopBack DealTerms and Conditions
Exclusive CollectionUp to 4.5% cashbackCharles & Keith Special: International Women's Day Exclusive Collection! Charles & Keith T&Cs apply. 20% of proceeds will go to the Singapore Committee for UN Women.
Free standard deliveryUp to 4.5% cashbackFree Standard Delivery is valid with purchase above RM 300 in a single order. For purchases of RM 300 and below in a single order, a flat shipping rate of RM 30 for Standard Delivery will be charged. Limited time only.
Charles & Keith Malaysia salesUp to 4.5% cashbackSales Up to 70% off Discounts off shoes, bags, accessories and more on Charles & Keith. Limited time only

CHARLES & KEITH - Fashion For the Fashion Foward

CHARLES & KEITH was founded with a vision to empower women around the world to express themselves freely through fashion. The brand pushes the boundaries of modern footwear and accessories by constantly reinventing fashion with its curated collections.

Since its establishment in 1996, the brand has expanded its reach beyond brick-and-mortar stores by offering online shopping on its website CHARLESKEITH.COM. Its stylish and trend-focused designs are now available in Asia Pacific, the Middle East, Europe and the United States of America.

CHARLES & KEITH believes in social and environmental responsibility. Its efforts to support progress, sustainability and conservation include the use of Forest Stewardship Council (FSC) certified paper, as well as its collaborations with international organisations such as United Nations Entity for Gender Equality (UNWOMEN), Breast Cancer Foundation and World Wide Fund for Nature (WWF).

History of CHARLES & KEITH

The company was established by brothers Charles and Keith Wong in 1996 as a shoe store in Amara Shopping Centre. In 2000, the company began its journey of international expansion by setting up outlets in Southeast Asia. Moving forward, in 2007 the company introduced its accessories collection and the up-market CHARLES & KEITH Signature Label. By 2013, the company had strengthened its international presence and gained global acceptance with almost 400 outlets.

Products available on CHARLES & KEITH

This site offers a variety of fashionable and stylish products for people everywhere. Here, we bring you a preview of the products available on CHARLES & KEITH.


BootsCardholderAviatorBag Straps
SandalsSatchelWayfarerIphone Cases
Pre-LaunchLaptop BagPre-Launch
Charles & Keith Collection SpecialsBack In Stock
Work WearPre-Launch
Evening / PartyTrending Now
Charles & Keith Collection
Walnut Collection

How to order on CHARLES & KEITH

Step 1: On the homepage, browse the category and then select the subcategory to locate your product. You can also use the search bar to find a specific product.

Step 2: Click on the product you like best for important information and product details. If you would like to buy the product, choose your colour and size (if applicable) and click on ‘Add to Bag.’ You will be able to see a confirmation for the same as a pop-up on your screen.

Step 3: If you want to add more products to your cart, you can continue shopping. To buy the products click on the cart icon at the top-right corner of your page and click on the ‘Checkout’ button. At this stage you will be requested to enter your account details, or you can even continue as a guest.

Step 4: Enter your delivery and billing details in the next form. From there, you will be redirected to the payment page. In case you have a CHARLES & KEITH Malaysia promo code or CHARLES & KEITH promotion code, don’t forget to enter it in the box provided to claim your discount. Enter your payment details and once confirmed, you will receive an order confirmation via email and your products will be delivered to you timely.

How to shop on CHARLES & KEITH using ShopBack

ShopBack offers up to 4.5% cashback on various items if you shop from CHARLES & KEITH in Malaysia. Here are the steps you need to follow to earn cashback from ShopBack:

Step 1: Visit the ShopBack website and click on the CHARLES & KEITH store at the bottom of the homepage. You can also use the search box to find the link to the store.

Step 2: Click on “Activate Cashback” button on the top left corner of the page.

Step 3: Look for the latest CHARLES & KEITH promo code or CHARLES & KEITH sale code in the voucher codes, discount codes and coupons section.

Step 4: You will be redirected to the CHARLES & KEITH website to browse and select the items.

Step 5: When you place the order, you will be eligible to earn cashback from ShopBack. The cashback rates differ based on product categories and based on whether you are a new or an existing customer.

Payment options on CHARLES & KEITH

You can pay for your order using the following methods.

·         MasterCard

·         Visa

·         American Express

·         PayPal

Shipping and delivery on CHARLES & KEITH

Delivery and processing fees are calculated based on flat-rate delivery charges according to your preferred mode of delivery. For shipping to Malaysia, the delivery options and charges are:

Standard delivery (includes duties and taxes, with tracking) with delivery within 2 - 4 working days. For an order of only 1 item, a delivery charge of RM30 is applicable. However, orders with 2 items or more have no delivery charge.

Express delivery (includes duties and taxes, with tracking) with delivery within 1 - 2 working days. This delivery method has an additional charge of RM 105 one every order.

Orders placed and confirmed by 4pm (GMT+8) will be processed on the same day, while orders placed and confirmed after 4pm (GMT+8) on Friday, Saturday or Sunday will be processed on the next working day. Working days refer to Mondays to Fridays, not including Saturdays, Sundays, and Public Holidays in Singapore.

Deliveries are made Monday through Friday, except for Saturday, Sunday and Public Holidays in Singapore.

Order Status

You may view your order status in ‘My Orders’ under ‘My Account’ upon signing in. Your order status is reflected next to your order number.

Pending- Your order has been successfully placed

Processing- Your order is currently being processed

Picked- Your item is currently being picked

Shipped- Your order has been sent to the designated courier company. You will receive a notification email with tracking number sent to you.

On hold- Your order is currently pending for more information

Pending Cancellation- Your request for cancellation has been received

Cancelled- Your order has been cancelled


Order Tracking

Once your order is shipped, you may track your order in ‘My Orders’ under ‘My Account’ upon signing in. Click on the ‘View Order’ button that corresponds to your order number, and select ‘Shipment’ to view your tracking number. Alternatively, you may refer to the tracking number in the shipment confirmation email.

Kindly note that it may take up to 24-48 hours for tracking information to be updated on the online tracking system of the designated courier company. 

Returns and exchanges on CHARLES & KEITH

Please ensure that the item is in original condition, original packaging and with the original tags and tickets attached. All merchandise must be returned in the original selling condition within 30 days of receiving the order. Returns that do not meet the policy will not be accepted and will be returned to you at your cost. A final inspection will be done to ensure that it is in its original condition, followed by processing your return.

In the interests of hygiene, CHARLES & KEITH do not accept returns of, or refunds on earrings unless it is defective or a wrong item sent. 


The return policy is only applicable to items purchased online and delivered in Malaysia, within 30 days from receiving your order. Kindly note that you will have to bear the shipping cost for returns.

Option 1: Physical Return / Exchange Form

Complete and return the physical Return / Exchange Form that comes with your parcel.

● Fill in the Return / Exchange form provided in your order and insert it into the parcel.

● Pack the item into the original packaging and paste the Return Address sticker provided onto your parcel.

● Post the items to CHARLES & KEITH via your preferred shipment method.

● You will be notified via email once your parcel reaches the company location. Further instructions will be provided in the email.

Option 2: Log into your account and View your order.

● Click on Return.

● Select the item for your return / exchange and the reason. Your request will be reviewed and you will receive an email within 1-2 working days on further instructions before sending out your parcel.

● Pack the items into the original packaging and paste the Return Address sticker provided on the Return & Exchange Guide onto your parcel.

● Post the items to CHARLES & KEITH via your preferred shipment method.

Option 3: Pick-Up Service

For returns due to wrong items sent or defective items, a pick-up service will be arranged. Submit your request using the Online Return / Exchange Form by logging into your account and you will be contacted via email to arrange for your pick-up service. Shipping charges for the pick-up service will be borne by CHARLES & KEITH.

For returns due to other reasons other than wrong items sent or defective items, a pick-up service can be arranged. Submit your request using the Online Return / Exchange Form by logging into your account and you will be contacted via email to arrange for your pick-up service. Shipping charges for the pick-up service will be borne by you and the pick-up service charges will be deducted from your refund amount.

Option 4: Send an email

If you are unable to retrieve your Return / Exchange Form, kindly contact the team at customers@charleskeith.com with the email subject: Return Request – Your Order Number, to process your returns or exchanges. 


The exchange policy is only applicable to wrong items sent or defective items received in your online order within 30 days from receiving your order.

Follow steps 1 to 4 of the return process. CHARLES & KEITH will ship the replacement items to you and bear the cost of shipping the replacement items.

Please note that an exchange is subjected to stock availability and CHARLES & KEITH reserve the right to do an exchange by way of items of a similar value, refunding via store credit, refunding via the original payment method, or any other methods at the discretion of CHARLESKEITH.COM.

Contact the CHARLES & KEITH customer service team

In case you have additional queries or need assistance with your orders, you can connect with the customer care team via the following methods: 

Email: customers@charleskeith.com

Call: +65 6488 2688 during customer service operating hours.

Fax: +65 6488 1649.

Customer service operating hours are as follows:

Monday - Friday: 0830 to 2330 (GMT +8)

Saturday - Sunday: 0830 to 1800 (GMT +8) including Public Holidays