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More about Crocs

About Crocs

A world leader in innovative, casual footwear, Crocs, is dedicated to the future of comfort. Their original and most famous style, the Classic Clogs, are instantly recognized around the world and known for their trendy yet comfortable allure.

Crocs achieved their status as a global leader in the casual footwear category by taking an inherently simple approach to uniting style, modern comfort and value. Crocs shoes are sold in more than 90 countries – the brand now does business in more than 30 languages. That means you can spot Crocs whether you are walking the streets of New York City, Hong Kong or London.

History of Crocs

The company began its operations in 2002 and introduced the world to one of the most unique brands that anyone had ever seen. Headquartered in Niwot, Colorado, Crocs has more than 4,000 employees globally. The company has regional offices in Boston, Massachusetts; Amsterdam, Netherlands; Singapore; Seoul, Korea; Tokyo, Japan; Shanghai and Padua, Italy. Since its inception, the company has sold more than 600 million pairs of shoes and is continuing to grow steadily. Along with exceptional comfort and trademarked style for your feet, the company also looks out for your pockets with a Crocs sale of Crocs promo code for additional savings.

Products available at Crocs

The brand has a variety of stylish and comfortable footwear for the whole family and suited for a variety of occasions. Be it work, casual or daily comfort – Crocs has all you need. In addition, be sure to keep a look out for Crocs special offers and Crocs deals for an added discount.

Women MenGirls Boys
New ArrivalsNew ArrivalsIsabellaSwiftwater
Best SellersBest SellersSwiftwaterCharacters
SaleClassic Crocs CharactersDisney
Isabella SaleDisneyFuzz
WorkFuzzClogsFlip Flops & Sandals
ClogsStyleFlip Flops & Sandals Jibbitz Charms

How to order on Crocs

To shop on Crocs, simply follow the steps given below.

Step 1: On the homepage, browse the category and then select the subcategory to locate your product. You can also use the search bar to find a specific product. For more savings, check out the Crocs sale section.

Step 2: Click on the product you like best for important information and product details. If you would like to buy the product, choose your colour and size and click on ‘Add to Cart.’ You will be able to see a confirmation for the same as a pop-up on your screen.

Step 3: If you want to add more products to your cart, you can continue shopping. To buy the products click on the cart icon at the top-right corner of your page and click on the ‘Checkout’ button.

Step 4: Enter your delivery and billing details in the next form. From there, you will be redirected to the payment page. In case you have a Crocs coupon code 2019 or Crocs promo coupon, don’t forget to enter it in the box provided to claim your Crocs discount. Enter your payment details and once confirmed, you will receive an order confirmation via email.

Payment methods accepted at Crocs

·         Visa

·         MasterCard

·         AMEX

·         PayPal

Crocs Malaysia promotion and other deals

A great Crocs offer is the perfect addition to your shopping spree. This may be during a Crocs sale or even a Crocs promotion 2019. Look for a Crocs promo or Crocs discount voucher on the site to include with your order. In addition, you can also sign up for the newsletter to receive the latest Crocs coupon and Crocs promo code 2019 offers in your inbox.

To claim your discount, type the Crocs coupon code into a dedicated field marked ‘enter coupon code’ at the bottom of the shopping cart and click ‘apply’. Check that your Crocs discount coupon is successfully applied in the order summary.

Note that the Crocs discount coupon and codes are only eligible for use on items that are stated in the terms and conditions and within a specified period of time. They can only be used once and cannot be redeemed at the stores.


Crocs Malaysia sale and deals on ShopBack Malaysia

Customers shopping from Crocs in Malaysia can enjoy several additional discounts and benefits when they buy via ShopBack. Here, one can view all available Crocs promo codes and offers of the Crocs sale 2019 as well as get additional cashback with every purchase through ShopBack. Some of the Crocs voucher code 2019 offers have been listed below:

OfferShopBack DealTerms and Conditions
First OrderUp to 3.5% cashbackCrocs New Customer Promo: 20% off your first order! Enjoy up to 20% discount when you sign up for the Crocs.com newsletter.

How to shop on Crocs using ShopBack

ShopBack offers up to 3.5% cashback on various items if you shop from Crocs. Here are the steps you need to follow to earn cashback from ShopBack:

Step 1: Visit the ShopBack website and click on the Crocs store at the bottom of the homepage. You can also use the search box to find the link to the store.

Step 2: Click on “Activate Cashback” button on the top left corner of the page.

Step 3: Look for the latest Crocs promo code or Crocs discount code in the Crocs voucher codes, discount codes and coupons section.

Step 4: You will be redirected to the Crocs website to browse and select the items.

Step 5: When you place the order, you will be eligible to earn Crocs cashback from ShopBack. The cashback rates differ based on product categories and based on whether you are a new or an existing customer.

Cancel or change a Crocs order

The brand processes your order as soon as you make a purchase. So they are not able to process any changes even they are made before the order is shipped. You may return any item to the company once you receive your order. Returned items have to be in line with the Return policy.

Exchange policy at Crocs

·      Exchange is only available at the Crocs Concept stores and selected partner stores (Crocs Partner Store Cleveland - QLD, The Crocs Shop Hobart - TAS)

·         Exchange is not allowed at Crocs outlets and other retailers (eg. department stores)

·         Items must be in a resalable condition, unworn and with tags still attached.

·         Exchange within 45 days from purchase date.

·         You must show order confirmation email to Crocs staff at the time of exchange.

·         Clearance and online exclusive items cannot be exchanged.

·         Crocs can only exchange items available at the store you visit.

·         You can exchange for a new colour or style

·         No refund or partial refund – even if new item is cheaper.

·         You have to top up price difference if new item is more expensive.

Please call the store before visiting to make sure the item you want to exchange is available. 

Alternatively, call customer service at 1800 870685. Note that retail stores do not accept returns for online purchases.

Return policy at Crocs

Returns will be accepted for a full refund under the following conditions:

·         Purchase was made at www.crocsaustralia.com.au

·         Items are in a resalable condition, unworn and with tags still attached.

·         Items are returned within 90 days of purchase.

To initiate a return, go to the Returns page, enter your “order number” and “last name” to return your order.

Note: Return shipping and handling charges are non-refundable. Please allow 2 business weeks of processing time. Crocs concept and outlet stores do not accept any returns of purchases made online. Kindly adhere to the return instruction accordingly to ensure your requests are being processed promptly

For items deemed subject to fair wear and tear, accidental damages or misuse, a full refund will not be provided. Crocs Australia has the right to assess the condition of returned goods prior to providing a full refund. In the event of any dispute, the decision of Crocs Australia shall be final and conclusive. For exchanges, customers are required to place a new order subject to availability.

Crocs Australia will adhere to the Trade Practices Act, state legislation and related company policies. If you have any questions about the above, please contact the Customer Service team on 1800 870 685.

Refund policy at Crocs

Crocs will process your refund as soon as your returned product is inspected and confirmed that it is in line with the Return policy. It takes up to 1 to 2 weeks for the quality check. Once approved, the refund is processed within 1-2 working days to the payment service provider (example: credit card, PayPal). Please contact the company if you do not receive your refund within 20 working days.

How to care for your Crocs

Caring for your Crocs is easy. To keep your Crocs in good condition, you will want to avoid leaving them where they will be exposed to heat or sun, such as a dish washer, washing machine, or hot car, as this can cause the shoes to shrink or warp.

You can keep your classic Crocs clean by hand washing them with cold water and a mild soap. If you have Metallic leather Crocs, clean gently with a soft rubber sponge or slightly damp rag. Use a leather cream to restore shine and a protector spray to repel water.

If your Crocs are made with Smooth Napa Leather; remove dust and dirt with a damp rag. Use a cotton brush to apply a natural waxy shoe cream or wax. Apply slowly in spiral manner.

Patent Leather Crocs can be gently wiped off with a clean damp cloth or use a professional product which had been designed to clean patent leather. Never use harsh chemicals such as alcohol, detergent or liquid, they will remove the shine and luster from your shoes.

PU Wedges and heel material: A damp cloth should remove most dust and dirt. Avoid solvent cleaners wherever possible as these may destroy the glue used to bond the sole.

For Suede and Lambs wool Crocs; clean upper gently with soft wire brush or plastic brush, spray with impregnation spray for water resistant.

Leather Crocs and be cleaned gently with a humid rag or brush. Apply waxy shoe cream and polish/brush with soft brush, cotton or wool rag to a natural lustre.

For Elastic/Stretch Material; Clean gently with humid rag or soft rubber.

Contact the Crocs customer care

For any assistance or queries regarding an order, returns or even a Crocs code, simply get in touch with the customer service team at the following times.

Monday 7am to 12am AEST

Tuesday to Friday 24 Hours

Saturday and Sunday the office is closed.

The team can be contacted via the following:

Call: 1800 870 685



For the latest offers and an updated Crocs voucher code, be sure to follow them on social media.





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When will I get my Cashback?

Tracked In
Claim In
120 DAYS

- Excludes taxes, fees & service charges
- Excludes store credits & voucher code
- Crocs currently only ship to AU location. Please utilise local freight forwarders, MyUS to forward the parcel to Malaysia
Terms & Condition
- ShopBack must be the last link you clicked in order to get Cashback. If other website links are clicked after clicking through ShopBack, Cashback will not be tracked (E.g. coupon and deal websites)
- If for some reason your payment made on merchant page has failed, do click through ShopBack again and re-do your purchases to ensure tracking is still active
- Return to ShopBack and click through to the merchant every time you are making a new transaction.
- If you are making 3 separate transactions on the merchant, you should click through ShopBack 3 times, each time before making a new purchase.
- Crocs currently only ship to AU location. Please utilise local freight forwarders, MyUS to forward the parcel to Malaysia