Etsy is the global marketplace for unique and creative goods. It is home to a universe of special, extraordinary items, from unique handcrafted pieces to vintage treasures. The company aims to keep human connection at the heart of commerce. That’s why they built a place where creativity lives and thrives because it’s powered by people.
They help their community of sellers turn their ideas into successful businesses. The Etsy shop connects them with millions of buyers looking for an alternative — something special with a human touch, for those moments in life that deserve imagination. The platform empowers sellers to do what they love and helps buyers find what they love.
History of Etsy
The company was started in 2005 in Brooklyn when Rob Kalin, Chris Maguire, and Haim Schoppik came up with the idea to set-up an online platform for creators to sell their goods. Within 2-3 years of its launch, the company saw almost 500,000 registered users on its platform.
Continuing with its success, the Etsy store also allowed the sale of manufactured goods on their site instead of only handmade goods. This policy change allowed for a wider user base and increased marketplace activity.
Products sold on Etsy
Etsy is home to several vintage and unique goods. These include:
Jewellery and Accessories
|Accessories||Bags and Purses||Necklaces||Rings|
|Hats & Caps||Backpacks||Pendants||Stackable Rings|
|Hair Accessories||Handbags||Chokers||Statement Rings|
|Headbands||Clutches & Evening Bags||Charm Necklaces||Bands|
|Fascinators & Mini Hats||Shoulder Bags||Crystal Necklaces||Signet Rings|
|Sunglasses & Eyewear||Diaper Bags||Monogram & Name Necklaces||Multistone Rings|
|Scarves & Wraps||Luggage & Duffel Bags||Beaded Necklaces||Solitaire Rings|
|Belts & Braces||Phone Cases||Chains||Midi Rings|
|Keychains & Lanyards||Bib Necklaces||Wedding & Engagement|
|Sun Hats||Tassel Necklaces||Engagement Rings|
|Umbrellas & Rain Accessories||Wedding Bands|
|Dangle & Drop Earrings||Beaded Bracelets||Anklets|
|Stud Earrings||Bangles||Hair Jewellery|
|Hoop Earrings||Charm Bracelets||Nose Rings & Studs|
|Chandelier Earrings||Woven & Braided Bracelets||Arm Bands|
|Ear Jackets & Climbers||Cuff Bracelets||Nipple Jewellery|
|Cluster Earrings||Chain & Link Bracelets||Belly Rings|
|Cuff & Wrap Earrings||Shoulder Jewellery|
|Clip On Earrings||Toe Rings|
Clothing and Shoes
|Women’s||Men’s||Kids’ and Baby||Girls' Clothing|
|Tops & Tees||Jumpers||Skirts|
|Trousers & Capris||Shoes|
|Boys' Clothing||Girls' Shoes||Boys' Shoes|
Home and Living
|Home Décor||Wreaths & Door Hangers||Office|
|Decorative Cushions||Furniture||Kitchen & Dining|
|Picture Frames & Displays||Bedding||Food & Drink|
|Candles & Holders||Bathroom||Spirituality & Religion|
|Clocks||Outdoor & Gardening|
|Vases||Storage & Organisation|
|Bath and Beauty||Pet Supplies|
|Bath Accessories||Pet Collars & Leashes|
|Makeup & Cosmetics||Pet Furniture|
|Skin Care||Pet Clothing & Shoes|
|Hair Care||Pet Bedding|
|Essential Oils||Pet Carriers & Houses|
|Soaps & Bath Bombs|
Wedding and Party
|Party Supplies||Invitations and Paper||Wedding Decorations||Wedding Gifts|
|Party Décor||Invitations & Announcements||Centrepieces||Bridesmaids Gifts|
|Baking & Cake Decoration||Wedding Invitations||Cake Toppers||Wedding Favours|
|Wedding Invitation Kits||Serving & Dining||Gifts For The Couple|
|Wedding Templates||Cake Servers & Knives||Groomsmen Gifts|
|Save The Dates||Table Décor||Guest Books|
|Stationery||Candles & Holders||Portraits & Frames|
|Greeting Cards||Baskets & Boxes||Albums & Scrapbooks|
|Gift Wrapping||Ring Bearer Pillows|
|Something Blue||Cover Ups & Scarves||Fascinators & Mini Hats||Cummerbunds|
|Bouquets & Corsages||Hair Accessories||Hair Jewellery||Neckties|
|Veils||Barrettes & Clips||Hair Pins||Umbrellas|
|Bags & Purses||Decorative Combs||Wreaths & Tiaras||Hats|
|Wedding Clothing||Wedding Jewellery|
|Bridal Gowns & Separates||Rings|
|Bridesmaid Dresses||Engagement Rings|
|Flower Girl Dresses||Wedding Bands|
|Mother of the Bride Dresses||Bridal Sets|
|Lingerie & Garters||Necklaces|
Toys and Entertainment
|Toys||Electronics & Accessories||Books||Movies & Music|
|Baby & Toddler Toys||Cell Phone Accessories||Blank Books||Musical Instruments|
|Dolls & Action Figures||Gadgets||Calendars & Planners||Instrument Straps|
|Stuffed Animals||Video Games||Book Accessories||Recorded Audio|
|Games & Puzzles||Decals & Skins||Children's Books||Sheet Music|
|Learning & School||Cameras||Art & Photography Books|
|Kids' Crafts||Computers & Peripherals||Comics & Graphic Novels|
|Craft & Hobby Books|
|Literature & Fiction|
|Guides & How Tos|
|Zines & Magazines|
Art and Collectibles
|Prints||Watercolour||Drawing & Illustration||Collectibles|
|Photography||Acrylic||Mixed Media & Collage||Figurines & Knick Knacks|
|Oil||Glass Art||Dolls & Miniatures||Coins & Money|
Craft Supplies & Tools
|Home & Hobby||Jewellery & Beauty||Sewing & Fiber|
|Woodworking & Carpentry||Jewellery Making & Beading||Knitting|
|Electronics & Circuitry||Cabochons||Sewing|
|Doll & Model Making||Jewellery Findings||Embroidery|
|Candle Making||Pendants||Cross Stitch|
|Food & Fermenting||Makeup & Face Painting|
|Floral & Garden Crafts|
|Gardening & Plants|
|Papercraft||Visual Arts||Sculpting & Forming|
|Card Making & Stationery||Painting||Ceramics & Pottery|
|Scrapbooking||Printing & Printmaking||Metalworking|
|Bookbinding||Drawing & Drafting||Carving & Whittling|
|Party & Gifting||Calligraphy & Pens|
How to shop on Etsy
Step 1: On the homepage, browse the category and then select the subcategory to locate your product. You can also use the search bar to find a specific product.
Step 2: Click on the product you like best for important information and product details. If you would like to buy the product, choose your colour and size (if applicable) and click on ‘Add to Cart.’
Step 3: If you want to add more products to your cart, you can continue shopping. To buy the products click on the cart icon at the top-right corner of your page and click on the ‘Checkout’ button. To know the top Etsy sellers, you can even read reviews by other people on the site.
Step 4: Enter your delivery and billing details in the next form. From there, you will be redirected to the payment page. In case you have an Etsy coupon code or Etsy promo code, don’t forget to enter it in the box provided to claim your discount. Enter your payment details and once confirmed, you will receive an order confirmation via email.
Payment options on Etsy
Customers can pay via the following methods:
- American Express
Etsy deals and discount offers
Buyers on the online Etsy shop also have several opportunities to get their products at a discount based on deals offered by the sellers.
Each seller on Etsy offers their own discount codes and offers for their shop. They might share an Etsy coupon code, or they might advertise a sale on particular listings.
If a seller shares a coupon code with you, you can automatically apply it to your account by clicking a link provided by the seller. You can also manually apply it to your purchase during checkout. If a seller has items on sale, you’ll see the discounted price displayed across Etsy search results and on the shop’s homepage.
You can filter your search results by "Free shipping" and "On sale." Some listings may contain both types of discounts.
Some sellers may offer multiple discounts for the same item. You can apply a maximum of two discounts to an eligible item, but one of the promotions must be for free shipping.
If a shop is running multiple promotions at the time of your purchase, Etsy will automatically apply the best discount to your order.
Some sales may require you to purchase a minimum quantity or amount in order for the discount to apply to your purchase.
If you're having difficulty redeeming a coupon code, please contact the seller to make sure the Etsy code is still available.
Etsy promotion offers and cashback on ShopBack Malaysia
Customers shopping from Etsy in Malaysia can enjoy several additional discounts and cashback benefits when they buy via ShopBack. Some of the Etsy discount vouchers and offers have been listed below:
|Offer||ShopBack Deal||Terms and Conditions|
|Handmade goods||Up to 1% cashback||Find handmade, vintage, and unique goods that express who you are on Etsy Etsy T&Cs apply|
How to shop on Etsy using ShopBack
ShopBack offers up to 1% cashback on various items if you shop from Etsy in Malaysia. Here are the steps you need to follow to earn cashback from ShopBack:
Step 1: Visit the ShopBack website and click on the Etsy store at the bottom of the homepage. You can also use the search box to find the link to the store.
Step 2: Click on “Activate Cashback” button on the top left corner of the page.
Step 3: Look for the latest Etsy promo or Etsy voucher code in the Etsy discount codes and coupons section.
Step 4: You will be redirected to the Etsy website to browse and select the items.
Step 5: When you place the order, you will be eligible to earn cashback from ShopBack.
Order cancellation on Etsy
To cancel an order look for a Request Cancellation link by the seller. If you don't see that link, click ‘Contact The Shop’ to ask the seller directly. If you need to cancel your order, check the seller's policies and contact your seller for help.
Note: Accepting your request is up to the individual seller. Submitting a cancellation request does not automatically cancel your order.
To get in touch with the seller:
- Click You > Purchases and reviews.
- Look for the order you want to cancel.
- You may see a Request Cancellation link. This opens a conversation to the seller with an auto-generated message. You can edit as needed before sending.
- If you don't see a Request Cancellation link, click Contact The Shop to the right of your order to open a new conversation.
- To request a cancellation this way, you must have an Etsy account. If you checked out as a guest, find the receipt that was emailed to you after purchase. Click the order number, and you'll be taken to Etsy where you'll be prompted to create an account. Then, follow the instructions above.
- If you don’t want to create an account, you can contact your seller by replying to the receipt email.
Refunds, returns, and exchange policies
Etsy is a venue made up of independent sellers who run their own shops. This means that each seller is responsible for their own policies regarding refunds, exchanges, and returns. Individual policies will vary from shop to shop.
Before purchasing, it is best to locate and get familiar with the shop’s Returns & exchanges policy. You can view this information by clicking the Policies link at the top of their shop homepage. You can also go to the shop policies link in the listing overview on an individual listing page.
Specific questions about a shop’s policies are best answered by the seller. You can use Conversations to contact the seller before ordering to get clarification.
Returning an item
It’s important to have a return agreement with the seller before you ship an item back. This includes:
- Confirmation from the seller via Conversations or Etsy's case system that they’ll accept the return
- A return shipping address provided by the seller
- The timeframe in which the seller expects to receive the returned item
- An agreement determining which party is responsible for the cost of return shipping (the buyer or the seller)
If You Paid with a Credit Card Directly on Etsy:
After your refund has been issued, it may take 3-5 business days to appear on your credit card statement. Occasionally, refunds issued to non-US credit cards can take up to 30 days to appear.
A credit card refund can only be issued to the card used for the original purchase. It’s not possible to have your refund issued directly to a different card.
If the original card used for payment is no longer valid and a replacement card has been issued, the refund should appear automatically on your new card. If a replacement card hasn’t been issued, please get in touch with your credit card provider for more information about how to receive your refund.
If you have an Etsy account and want to review your order’s refund history, click You > Purchases and reviews and then the View Receipt button next to the transaction.
If You Paid via PayPal:
If you're waiting for a refund through PayPal, double check your PayPal account and ask your seller directly about the refund.
If you paid using a credit card without signing in to a PayPal account - using PayPal Guest Checkout - the money will go back to your credit or debit card. It can take up to 30 days for the refund to show up on your card statement.
If the transaction is over 60 days old, the seller has to use PayPal's "Send Money" feature to send the refund to your PayPal account.
Contact the Etsy team
Etsy offers English language phone support 24 hours a day, 7 days a week. To request a call from the team:
- Sign in to your account and choose Contact support
- Choose the best description of your issue.
- Select “We’ll call you”. You’ll see this if Etsy offers phone support for this particular question.
- Provide your phone number and a brief description of your issue. You should receive a call back within 15 minutes of your request at the number you shared.
In addition, you can also follow the brand on social media to stay tuned to the latest updates.
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