About Focus Point Malaysia
Focus Point Malaysia has become a leading brand name in Asia for all requirements in vision care. The brand is dedicated to providing consumers with the best vision care and eye care eyewear services while upholding the highest standards in reliability, quality and professionalism.
Along with providing quality eyewear, Focus Point optical Malaysia is also focussed on embracing a knowledge-based economy where innovation and technology are essential in adding value, enhancing professional services and boosting overall competitiveness.
In the span of twenty years, the annual sales have grown to more than RM100 million. Focus Point Malaysia aims to create more demand for their products, by diversifying their product range and professional services.
History of Focus Point Malaysia
This journey started with the opening of the very first Focus Point outlet in Muar, Johor, back in 1989. At the time, it was simply called Focus Vision Care Centre, and the store was nothing more than a small counter in a shopping centre. From those humble beginnings, Focus Point has grown from a small-town optical store to a company that not only leads the eyewear retail industry in the country, but one that is set to make its mark on the region.
Following the establishment of Focus Point Sdn Bhd in 1993, a head office was set up in Johor Bahru to provide management and operational support to the growing number of retail branches. But more opportunities beckoned, and they eventually expanded to the nation s capital and set up home in Kuala Lumpur in 2000.
As business continued to thrive, the management arrived at a turning point. The decision to formulate a franchise programme was sparked by the belief that people are the most important asset, plus a desire to create opportunities for rising young entrepreneurs.
Products sold on Focus Point online
From eyewear to Focus Point contact lenses, this site has everything you need to take care of your vision. Here are some of the products available at Focus Point Malaysia.
|Contact Lenses||Contact Lenses|
How to shop on Focus Point
Shopping for your Focus Point spectacles or contact lenses are extremely easy. Simply follow the steps detailed below and get the best care for your eyes.
Step 1: On the homepage, select the category to choose your product. You can also use the search bar to find a specific product.
Step 2: Click on the product you like best for important information and product details. You can also filter the products using the options given on the left-side of the page. If you would like to buy the product, choose your colour (if applicable) and click on ‘Add to Cart. You will be able to see a confirmation for the same as a pop-up on your screen.
Step 3: If you want to add more products to your cart, you can continue shopping. To buy the products click on the cart icon at the top-right corner of your page and click on the ‘Proceed to Checkout button.
Step 4: At this stage you will be requested to enter your account details, or you can even continue as a guest. Enter your delivery and billing details in the form. From there, you will be redirected to the payment page. In case you have a Focus Point discount coupon or Focus Point promo code, don t forget to enter it in the box provided to claim your discount. Enter your payment details and once confirmed, click on ‘Place Order .
Payment options on Focus Point
Customers can pay for their orders using any of the methods mentioned below:
Credit Card: Visa and Mastercard
Note: You will be redirected to iPay88 (Mobile88.com) secure payment page when you place an order.
- CIMB Clicks
Focus Point Malaysia sale and discount offers
Customers can enjoy tremendous discounts and benefits with every Focus Point offer. The brand runs several promotions and deals which can be found in the form of a Focus Point promotion code or Focus Point discount voucher, among others.
In addition, customers can also find exciting deals in the ‘Clearance section. Here, sale prices are available on quality products ensuring you don t need to empty your pockets to rock the latest eyewear. However, this Focus Point deal disappears quite fast so be sure to stay tuned.
To know about the latest Focus Point promotion 2018 offers be sure to sign up to their newsletter.
How to use a Focus Point Malaysia promotion code?
It s pretty easy!
The Grand Total should now reflect the pricing after discount.
Focus Point promotion offers and cashback on ShopBack Malaysia
Customers shopping from Focus Point in Malaysia can enjoy several additional discounts and benefits when they buy via ShopBack. Here, one can not only view any available Focus Point promo codes, but also get additional cashback with every purchase through ShopBack. Some of the Focus Point discount code offers have been listed below:
|Offer||ShopBack Deal||Terms and Conditions|
|Quality Eyeglasses||Up to 4% cashback||Focus Point online store offers prescription glasses online at discount prices. Buy quality eyeglasses and contact lenses with us today. Focus Point T&Cs apply|
How to shop on Focus Point using ShopBack
ShopBack offers up to 4% cashback on various items if you shop from Focus Point in Malaysia. Here are the steps you need to follow to earn cashback from ShopBack:
Step 1: Visit the ShopBack website and click on the Focus Point store at the bottom of the homepage. You can also use the search box to find the link to the store.
Step 2: Click on “Activate Cashback” button on the top left corner of the page.
Step 3: Look for the latest Focus Point promo code or Focus Point coupon code in the voucher codes, discount codes, promos and coupons section.
Step 4: You will be redirected to the Focus Point website to browse and select the items.
Step 5: When you place the order, you will be eligible to earn cashback from ShopBack. The cashback rates differ based on product categories and based on whether you are a new or an existing customer.
Shipping and delivery timelines at Focus Point
All products or items are delivered directly from the Focus Point warehouse in Petaling Jaya, Malaysia. The brand uses two courier agents and the shipping costs vary between them. For Peninsular Malaysia, GDex charges a fee of RM 10 per order while Collectco charges RM 5. However, for East Malaysia a charge of RM 15 is charged by GDex.
Note: For purchases above RM300, shipping will be free (GDex only). The delivery charge will be deducted automatically at check-out.
For an estimate of shipping times, please reference the times below:
- Contact lens, Frames, Sunglasses (Without prescriptions): 2-5 business days
- Prescriptions sunglasses: 3-7 business days
When your order ships, you ll receive an email confirmation from Focus Point with the tracking number.
Modify or cancel your order
To ensure all products and items are processed and delivered on time, please take note to review your cart before confirming the purchases. Focus Point is unable to modify or cancel your purchases once it has been processed.
Returns, Refund & Exchange Policy
In case you would like to return an item from your order, you can do so easily subject to the following conditions:
- Items must be returned within 14 days of received, together with proof of purchase (Tax Invoice).
- Items must be unused and unopened (for contact lenses) with all original tags/labels attached, with no scratch, damage or breakage of any kind.
- Refund is available for all products, except prescription glasses.
Focus Point will accept the return, refund, exchange under the following reasons:
- Delivery of wrong product
- Quality concern or damaged product
- Quality concern for defective item
- Change of mind by the customer
- Product concern if it does not fit well
For return & exchange:
If you meet all the requirements as above and wish to proceed, please follow the steps as below:
If you meet all the requirements as above and wish to proceed, please follow the steps as below:
It is compulsory to submit the Return Form for any Return, Refund or Exchange – this is to fasten the processing time
Focus Point will not be responsible for any loss or damage of parcels during delivery process from you to the company.
The delivery charges for returns will be borne by you (Except for drop off using Collectco)
In case of a faulty or damaged product, you may opt to choose either one option, which may include:
- Refunding the purchase price,
- Providing a replacement of the same product (The faulty or damaged product has to be returned to Focus Point with proof of purchase.)
Helpful tips and suggestions by Focus Point experts
Customers can also find a range of suggestions and helpful tips on the website to keep their eyewear clean. Smudges on the glasses are a common concern which can cloud your vision. Here are expert tips by Focus Point on how to best clean your glasses.
Choose the right tool for effective cleaning
Cleaning spectacles and eyewear with a shirt or by randomly picking a tissue near to us are the most common methods we use daily. However, what we ve been practising is actually damaging the glasses because our shirt contains dust and other particles which will create scratches. Probably many of us aware of the wrong method, but we do it anyway. Instead, here are the tips for how to clean the glasses in a proper way
Step 1: Make sure your hands are clean and dry before cleaning glasses.
Step 2: Rinse your glasses with warm tap water. Do not use hot water as it may damage lens coatings.
Step 3: Put a small portion of lotion-free dishwashing liquid on each lens.
Step 4: Softly rub the lenses and the entire part of frame.
Step 5: Rinse the lenses and frame thoroughly.
Step 6: Gently wipe off the water with a clean lint-free cloth that has not been cleaned with a fabric softener or dryer sheet.
Step 7: Remove any streaks or smudges that may remain with a microfiber cleaning cloth.
You might be wondering what other tools that we can use when you are outdoors. At this time, cleaning tissue could be a lifesaver! Be sure to always carry individually-packaged lens wipes. You ll find it very useful when in need. The wipes tend to dry very fast, so make sure to clean the tempers, nose pad, and nose bridge quickly. Simply, wipe off the dirt and you re ready to go.
Contact the Focus Point team
In case of any queries you can easily connect with the customer care team. You may drop them an email at email@example.com and the team will get back to you as soon as they can.
In addition, you can also send an inquiry online at https://www.focus-point.com/contacts
For latest updates regarding promotions and deals online and at the Focus Point outlet, you can also follow them on social media.
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