HappyFresh - Fresh groceries to your doorstep

HappyFresh delivers groceries from the stores you love to your doorstep in as little as one hour. Their team of professionally-trained and experienced Personal Shoppers pick the best produce and items while the Drivers deliver them speedily and safely to you.

Forget about queueing up in supermarkets or being stuck in traffic jams. Now, you can enjoy doing things that you love and leave your grocery shopping to HappyFresh. With this service, you can get your groceries delivered fresh from your preferred supermarkets close to you. 

History of HappyFresh

HappyFresh is the first and fastest-growing online grocery platform in Southeast Asia. Founded in 2014, HappyFresh was launched by skilled entrepreneurs, using their extensive experience in building international companies to revolutionise the online grocery market in Asia.

At present customers shopping from HappyFresh Malaysia can choose their preferred supermarkets in Kuala Lumpur, Petaling Jaya, Subang Jaya, Puchong and Setia Alam.  Some of the supermarkets that the company has tied up with include TESCO, Jasons Food Hall, AEON BIG, Village Grocer, BMS Organics and more. HappyFresh strives to partner with high-quality supermarkets and specialty stores near you, offering a full and varied selection of items at a range of price points (from low to high).

Products available on HappyFresh Malaysia

How to order on HappyFresh Malaysia

Step 1: On the homepage, select the store or supermarket you want your groceries delivered from. In that store, browse the category and then select the subcategory to locate your product. You can also use the search bar to find a specific product.

Step 2: Click on the product you like best for important information and product details. If you would like to buy the product, choose your quantity and click on ‘Add to Bag.’ You will be able to see a confirmation for the same as a pop-up on your screen.

Step 3: If you want to add more products to your cart, you can continue shopping. To buy the products click on the cart icon at the top-right corner of your page and click on the ‘Checkout’ button.

Step 4: Enter your delivery and billing details in the next form. From there, you will be redirected to the payment page. In case you have a HappyFresh Malaysia code or HappyFresh promo code, don’t forget to enter it in the box provided to claim your discount. Enter your payment details and once confirmed, you will receive an order confirmation via email and your products will be delivered to you within an hour.

Payment options on HappyFresh Malaysia

Customers can pay for their orders via the following methods:

·         Cash

·         Credit card

·         Debit card

In case of card payments, HappyFresh will authorize a small sum for card verification purposes. You will not be charged for this amount. As soon as your order is complete, HappyFresh will charge your card for exactly what was delivered. Your bank will update the final charge on your statement in 3 – 7 business days after delivery. Please note that if you chose to pay by debit card, your card may be charged the full amount of your total bill once you complete the checkout process on the HappyFresh app or website.

HappyFresh promotion offers in Malaysia

Along with easy access to everyday essentials and groceries, the brand also runs several HappyFresh promotion offers in Malaysia. These may include a HappyFresh Malaysia promo code or HappyFresh coupon for added discounts. To know about the latest HappyFresh promo deals and HappyFresh code be sure to sign up for their newsletter or follow them on social media.

All HappyFresh promotions apply to the net value of the delivered items (Adjusted after out of stock replacements). For example: If you place an order worth RM200 and have a discount code for 20% OFF on your order. In cases where your original RM200 has RM60 worth of out of stock items; the 20% discount will apply to the net value of your order i.e. RM140.

HappyFresh promo deals and cashback on ShopBack Malaysia

Customers shopping from HappyFresh in Malaysia can enjoy several additional discounts and benefits when they buy via ShopBack. Here, one can not only view any available HappyFresh coupon codes, but also get additional cashback with every purchase through ShopBack. Some of the HappyFresh voucher code and HappyFresh discount code offers have been listed below:

How to shop on HappyFresh using ShopBack

ShopBack RM4.50 cashback on various items if you shop from HappyFresh in Malaysia. Here are the steps you need to follow to earn cashback from ShopBack:

Step 1: Visit the ShopBack website and click on the HappyFresh store at the bottom of the homepage. You can also use the search box to find the link to the store.

Step 2: Click on “Activate Cashback” button on the top left corner of the page.

Step 3: Look for the latest HappyFresh Malaysia promo code or HappyFresh voucher code in the HappyFresh coupon codes, discount codes and promos section.

Step 4: You will be redirected to the HappyFresh website to browse and select the items.

Step 5: When you place the order, you will be eligible to earn cashback from ShopBack. The cashback rates differ based on product categories and based on whether you are a new or an existing customer.

Order delivery and product details

Currently, HappyFresh serves in selected areas in Klang Valley, but they are constantly adding new stores all the time. You can check if HappyFresh serves your location by downloading the App or using the Website. Simply enter your area or postal code to see what stores are available in your location. An order can be delivered to you in the next 1 or 2 hours, or at any other one-hour or two-hour time-slot today and in the next 6 days.

Note that delivery charges may vary based on store, delivery distance and time slot that you have selected. Delivery charges for the next hour time slot are a minimum of RM10. For example, if you place an order between 10:00am to 11:00am, to be delivered between 11:00am – 12:00pm, the delivery charges are at minimum RM10.

Delivery charges for every other time slot (ranging from 2-hour to 7 days) from the order time are a minimum of RM 8. For example, if you place an order between 10:00am to 11:00am to be delivered between 12:00pm to 1:00pm, delivery charges are at minimum RM8.

Some of the stores have extended coverage areas. If the delivery distance from that store to your location is outside of the normal coverage area, an additional charge of RM1 per km will apply. Note that there are no free delivery thresholds for all HappyFresh stores. If you are unsure about the delivery fee applicable to your order, please make sure to check either via the Delivery Checker page or at Checkout, before confirming your order.

The delivery hours are based on the opening hours of the stores HappyFresh works with. For most stores, the team can deliver orders between 10 am and 10 pm, Monday to Sunday (including Public Holidays). Some stores may have a minimum spend of RM50. However, please note that minimum spend varies from store to store. 

To change a delivery time slot

·         Click on ‘My Orders’

·         Click on ‘Edit Order’

·         Click on ‘Change Delivery Slot’

·         Choose your new time slot and click ‘Save Changes’ 

For request regarding non-halal or halal orders

HappyFresh allows you to buy non-Halal items using HappyFresh and are very careful to ensure that at no point during checkout, delivery, or at any other time, do Halal and non-Halal items get in contact with each other. 

Cancel, change or return an order on HappyFresh

You will be notified in real-time when your order is packed, when it is on its way and when it has almost arrived. Remember to turn on your push notifications in your phone settings. You can also go to “My Order Status” to check on the status of your order.

Changes to an order

You can make changes to your order until the shopper starts picking your items. After that, unfortunately HappyFresh won’t be able to make changes to your order.

Cancellation policy for an order

Once your order is placed and the shopper has started picking the items; for technical reasons, you cannot cancel your order. However, you have the option to check all your items before accepting them at the door.

In case of a problem with the order

If you have any problems with your order, please contact HappyFresh. You can leave feedback using a link in the receipt emailed to you or simply write to mysupport@happyfresh.com. Please note that complaints or requests requiring refunds must be made within three working days after your order has been delivered. Refunds will not be provided if you do not reach out to HappyFresh regarding your desired refund within the aforementioned time frame.

Refund timelines

If you paid using credit or debit card, your refund will be paid back into your card within 21 working days. Please note that it may take longer for certain banks to proceed with your refund. Furthermore depending on your bank, your refund may only be reflected in your subsequent month’s bank statement (based on date of delivery).

If you paid using cash on delivery, your refund will be paid to you in the form of a voucher code or HappyFresh discount code, which will be sent to you within 5 working days. This HappyFresh Malaysia code will entitle you to a discount on your next order equivalent to the refund amount. 

To return items from HappyFresh

Should you find that any items you receive are incorrect or not up to your satisfaction, you can reject it on the spot by letting the driver know. HappyFresh will only charge you for items which you accept.

Once you have confirmed the items you have received and accepted them, the transaction is considered finalised and any further returns will be up to management discretion. If you believe you have a valid reason or complaint, please ensure to contact the customer service via mysupport@happyfresh.com within 72 hours together with photographic evidence (where relevant).

Contact the HappyFresh team

For any assistance you can reach out to the HappyFresh customer care team at mysupport@happyfresh.com or give them a call at 03-92120192. In addition, you can also follow the brand on social media.

Twitter 

Instagram

Facebook

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