HBX - Globally Curated Fashion and Lifestyle by Hypebeast
HBX has developed and refined itself to now feature over 200 carefully curated brands, which offer valued consumers everything from Apparel, Footwear, Accessories, Prints and Tech goods. The company focuses on brands that tell a strong story through their products, whether it s the intricacies within the construction or the boundary-pushing ideas that are displayed through creative direction. The brands featured at HBX, whether for HBX clothing or accessories, are sourced from all over the world such as New York, Los Angeles, London, Paris, Tokyo, Sydney, and many more.
At the heart of HBX are their valued customers. The team at HBX is dedicated to providing the best service from creating engaging and inspirational content through their gripping editorials, to traveling the world in the search for new and exciting products, to partnering with FedEx that ensures orders arrive in a timely manner.
History of HBX
The company first began its journey as Hypebeast in 2005 when founder Kevin Ma began his blog detailing his passion for sneakers. His blog became a resounding success turning him into one of the most trusted names in fashion and accessories.
Today, Hypebeast s e-commerce platform HBX, founded in 2012, celebrates its revamped site with an exhibition in Landmark, Central, titled Places + Faces. The new HBX Archives section features rare products selected by Hypebeast s editorial team, including Air Jordan 4 KAWS and Air Jordan 4 x Eminem.
In addition, HBX discount offers comprising of a HBX code or HBX promo code during an HBX sale have further led to the brand s popularity worldwide.
Products available on HBX
All HBX products such as HBX clothing and accessories are 100% authentic and come directly from the brand. In addition, if there s a specific item you want that s sold out either online or in the HBX store, contact the HBX team and they ll let you know if it will be restocked. Here are the products available on HBX.
How to shop on HBX
HBX makes shopping for fashionable accessories and HBX clothing easy for everyone with a well-organized homepage and product categories. In addition, an HBX promo code 2018 or an HBX discount code can help you look stylish with affordable merchandise. To shop on HBX, simply follow the steps given below.
Step 1: On the homepage, browse the category and then select the subcategory to locate your product. You can also use the search bar to find a specific product.
Step 2: Click on the product you like best for important information and product details. If you would like to buy the product, choose your colour and size (if applicable) and click on ‘Add to Bag. You will be able to see a confirmation for the same as a pop-up on your screen. You will also see a box for you to enter any HBX promo code 2018 or HBX code you may have.
Step 3: If you want to add more products to your cart, you can continue shopping. To buy the products click on the cart icon at the top-right corner of your page and click on the ‘Proceed to Checkout button. In case you have an HBX coupon code or HBX promo code, don t forget to enter it in the box provided to claim your HBX discount.
Step 4: At this stage you will be requested to enter your account details, or you can even continue as a guest. Note that most HBX sale offers and HBX coupon codes are applicable for registered members only. Enter your delivery and billing details in the next form. From there, you will be redirected to the payment page. Enter your payment details and once confirmed, you will receive an order confirmation via email and your products will be delivered to you within the promised date.
Payment options on HBX
HBX offers several payment methods to make your online purchases as convenient as possible for you. All payment transactions are calculated in USD and are based on the exchange rate of the transaction date.
· Credit Card: VISA, Mastercard and American Express and UnionPay.
· Apple Pay
· WeChat Pay (for China only)
Foreign transaction fees may be charged once your payment transaction has been settled. These fees are determined by your bank s pricing and transaction fee policies. For further details of foreign transaction fees, please contact your bank.
HBX sale and promotion offers
To enable savings while looking fashionable, HBX online and HBX store locations offer several HBX promo codes and HBX coupon codes for an added discount. You can find all details on the upcoming promotions by subscribing to the newsletter or on their social channels (Instagram, Facebook, and Twitter).
Note that an HBX promo code 2018 or an HBX voucher code availed during a sale or promotion may be applicable for a limited time. Also, all sale, archives and print items are excluded from promotions, as well as certain items. These items have a disclaimer on their product pages that read ‘This item is excluded from promotions to avoid any confusion.
In case your HBX coupon code or is not working check to see if all of your items are eligible for promotion. In addition, check to see if you re using more than one HBX voucher code. Only one HBX promo can be used per order (including free shipping) so keep that in mind.
HBX promo deals and cashback on ShopBack Malaysia
Customers shopping from HBX in Malaysia can enjoy several additional discounts and benefits when they buy via ShopBack. Here, one can not only view any available HBX discount code, but also get additional cashback with every purchase through ShopBack. Some of the HBX coupon code offers have been listed below:
|Offer||ShopBack Deal||Terms and Conditions|
|Brands||Up to 4% cashback||HBX has developed and refined itself to now feature over 300 carefully curated brands, which offer valued consumers everything from Apparel, Footwear, Accessories, Prints and Tech goods.|
How to shop on HBX using ShopBack
ShopBack offers up to 4% cashback on various items if you shop from HBX in Malaysia. Here are the steps you need to follow to earn cashback from ShopBack:
Step 1: Visit the ShopBack website and click on the HBX store at the bottom of the homepage. You can also use the search box to find the link to the store.
Step 2: Click on “Activate Cashback” button on the top left corner of the page.
Step 3: Look for the latest HBX voucher code or HBX coupon code in the HBX coupon codes, discount codes and vouchers section.
Step 4: You will be redirected to the HBX website to browse and select the items.
Step 5: When you place the order, you will be eligible to earn cashback from ShopBack. The cashback rates differ based on product categories and based on whether you are a new or an existing customer.
Note that the cashback excludes taxes, fees and service charges as well as store credits and voucher code. Also, cashback not eligible for Market Place or Sale Items.
Delivery and shipping on HBX
Orders are shipped via FedEx, DHL, S.F. Express, Yundaex Express, SEKO or Hong Kong SpeedPost, depending on the shipping address.
For deliveries to Malaysia, HBX uses the Express shipping method with an estimated delivery time of about 10 days. There is an additional shipping charge of USD 12.00 applied for orders under USD 150. Free shipping on orders with regular priced items over USD 150.00. This is not applicable to products with an HBX discount, sale, Archives and print products.
Please note: Estimated delivery times are determined by the number of business days (Monday to Friday, excluding holidays) from the day your order is placed. These are estimated delivery times only and are not guaranteed. Orders placed before 9am Monday-Friday (GMT+8) will be processed within one business day. All other orders will be processed the following business day.
All import tax and duty fees will be covered by HBX. If you are charged any duty/tax fees for your order, please contact the customer care team at HBX and include a copy of the invoice so that they can settle the charges.
Edit or cancel your HBX order
To edit your order, please contact the HBX team as soon as possible. To keep things running smoothly, make sure to include your order number and the changes you want to make. HBX will confirm once your order has been updated.
If you paid by credit card and want to cancel your order, please log in to your account, click Your Orders, select the order you want to cancel, and click Cancel Order.
If you paid by a different payment method (Alipay, Bitcoin, PayPal, UnionPay, WeChat Pay) and want to cancel your order, please contact HBX as soon as possible. Keep in mind that orders that have already been packed or shipped cannot be edited or cancelled.
In case of items that are incorrect or defective, contact HBX as soon as possible (or within 7 days from the date you received your order). Make sure to provide your order number, photos of the items and any other related information.
HBX return policy
● Selected items can be returned or exchanged within 30 days from the date you received your order.
● All returned merchandise must be in new/original and resalable condition with all tags and original packaging attached. HBX will not accept any items that are not in this condition.
● Note that final sale items are not eligible for return or exchange.
● Return shipping fees are the responsibility of the customer. HBX will not provide return labels or refund shipping fees.
● Return packages are the customer s responsibility until they are received by HBX. It is recommended that you take necessary precautions by using registered and traceable services when returning your package.
● If you have requested for an exchange, the shipping fee for the new order will be waived.
● If the item you received is incorrect, missing, or defective, please contact HBX within 7 days from the date you received your order. Please include your order number, photographs of the items, and all related references upon receiving your package.
Procedure to return or exchange a product
Email HBX stating the reason for your request. After review, they will send you a case number and a Return/Exchange form once authorized. Please ensure to include your order number and case number on the Return/Exchange form, otherwise there may be delays in processing your return.
Once HBX receives your return, it will be processed within 10 business days and refunded to your original form of payment. HBX will email you once it has been processed.
Final Sale Items (not eligible for return or exchange):
● Accessories (Hats, Belts, Watches, Wallets, Socks, Jewelry, Cases, Pins, Keychains, Ties and Scarves)
● Grooming Products
● Underwear and Swimwear
● Electronic Devices (including Headphones)
● Print Items (Books, Magazines and Stickers) and Stationery
● Homeware (Candles, Carpets, Towels, Toys and Umbrellas)
● Archive items
● Sale Items
Refund timelines on HBX
All refunds will be credited to your original form of payment and may take additional processing time depending on your payment method and bank. Please see estimated process times for refunds below.
Credit Card: 2-5 business days
Alipay: 5 business days
Apple Pay: 2-5 business days
Bitcoin: 1 - 2 business days
WeChat Pay: 5 business days
Get onboard the HBX VIP Program
Join the HBX VIP program for free and reap amazing rewards with HBX discount code offers online and at the HBX store. For every USD 1 that you spend, you will receive 1 point towards your VIP membership. (Applicable to regular priced items only.)
Collect 500 points (or spend USD 500) within 6 months to be upgraded to HBX SILVER membership. Collect more points to upgrade your VIP membership. The higher tier your VIP membership, the more rewards!
· Spend USD 500 in 6 months (shipping fees not included)
· 10% off regular priced items
· Spend USD 1,000 in 6 months (shipping fees not included)
· 10% off regular priced items & free shipping (applicable to certain countries only)
· More Membership Rewards
· Dedicated customer service
· Spend USD 3,000 in 6 months (shipping fees not included)
· 15% off regular priced items & free shipping (applicable to certain countries only*)
· 10% off sale items
· More Membership Rewards
· Dedicated customer service
Contact HBX customer care
HBX offers support in English, Mandarin and Cantonese for any queries or assistance with your orders. To reach out to them team, simply connect with them via the following methods.
Live chat: Monday-Saturday, 10am-6pm GMT +8 (limited support on weekends)
Call: +852-2553-2100 Monday-Saturday, 10am-6pm GMT +8 (limited support on weekends)
Please note: this is a Hong Kong phone number and may require an exit code depending on which country/region you are calling from.
In addition, you can also follow the brand on social media for latest product updates.
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