Redeem honestbee promo codes for added savings

honestbee also rewards its customers frequently with various exciting promo codes and coupons. To redeem your reward, look for the ‘Enter Reward Code’ field after payment at the time of your order. Enter the coupon code and click Apply or select from rewards available to you and Apply Now. If the reward you want to use has a minimum spend, you need to meet it to redeem the reward. Minimum spend is the subtotal of the order and does not include the concierge fee.

In case there is an issue with the coupon, be sure to check for the following:

  • You have met the minimum spend.
  • The coupon is past its expiry date.
  • The coupon is for a country that is different from your current delivery address.
  • The coupon has special conditions (e.g. You need to use a DBS/POSB card for the payment)

Get added savings with ShopBack

Along with exciting honestbee promo deals and other offers, customers can also earn additional cashback every time they place an order on honestbee via ShopBack. Here, customers can find multiple coupons and deals for added savings displayed on the ShopBack page.

In addition, you can also find a tonne of helpful information, buying tips, new stores and promotional event details on their blog and via their social media like Facebook, Twitter, Instagram & YouTube

For all your other grocery shopping needs, ShopBack has you covered, head on over to ShopBack deals and cashback from HappyFresh and iHerb.

honestbee Malaysia

Honestbee is premier online grocery, food delivery and concierge service in Asia. With a network of trained concierge shoppers - people in Malaysia can enjoy the freshest produce from stores in their area or a hot meal delivered at their doorstep. Their delivery bees make sure grocery orders are delivered fresh on the same day, within a 1-hour window.

What sets honestbee apart from other online stores in Malaysia is that this company does not stockpile goods in a warehouse. Instead, trained concierge shoppers visit nearby stores to hand pick every item placed in the order. This ensures delivery of only the freshest produce at all times. In addition, when it comes to meals, no longer does one have to wait for a long time or receive a meal that has become cold. With honestbee, everyone can enjoy a hot meal delivered to their home within minutes of the order being placed.

History of honestbee

The company was founded in December 2014 by Joel Sng, Isaac Tay and Jonathan Low with a vision to become the world's most convenient services marketplace. Their dedication and commitment to the project further helped them raise about $15 million in Seed Funding in October 2015. They also launched several other online stores in Hong Kong, Taiwan and Singapore in 2015 and 2016 including a Niseko pop-up store. Since then the company has been growing steadily and has now become the leading name for every grocery shopping and food delivery requirement. At present, Honestbee operates in 8 cities with 36 partners, 2300 bees and 90,000 products.

Products available on honestbee

Shopping for groceries or ordering a meal from a nearby restaurant has never been easier. With honestbee, customers can simply log in to their account, choose the produce or food they’d like and have it delivered timely at their doorstep.

To get started, first visit the main page and select your city and area to see the stores from which honestbee will deliver. The bees currently serve most parts of Mont Kiara, Bangsar, and Sri Hartamas. Create an account for instant access to fresh food from your own personalised concierge service by clicking on the option at the top right corner of the page.

Place an order with honestbee

Step 1: Sign up with your email to create an account or log in to your existing account.

Step 2: Choose the store you want to shop from.

Step 3: Browse or search for the items you want and click Add to Cart.

Step 4: After you have selected an item, you will be able to select a substitute for it.

Step 5: When you are done selecting items and substitutes, click the cart icon.

Step 6: Review items in your cart and click Check Out.

Step 7: Choose a delivery time slot, enter your delivery address, any instructions for the delivery bees and a mode of payment.

Step 8: Click Place Order and you will receive a confirmation email shortly to your registered email address. You can also go to your profile icon and click Orders to ensure that your order has been processed. After your order is delivered, you'll receive your final receipt, adjusted for out of stock items.

For food

Step 1: Sign up with your email to create an account or log in to your existing account.

Step 2: Choose the store you want to shop from.

Step 3: Browse or search for the items you want and click Add to Cart.

Step 4: After you have selected an item, you will be able to select a substitute for it.

Step 5: When you are done selecting items and substitutes, click the cart icon.

Step 6: Review items in your cart and click Check Out.

Step 7: Choose a delivery time slot, enter your delivery address, any instructions for the delivery bees and a mode of payment.

Step 8: Click Place Order and you will receive a confirmation email shortly to your registered email address. You can also go to your profile icon and click Orders to ensure that your order has been processed. After your order is delivered, you'll receive your final receipt, adjusted for out of stock items.

Schedule your honestbee order

For groceries

You can schedule your honestbee grocery order in 1-hour delivery slots available at the time you place your order. In addition, you also have the option to place your order up to 7 days in advance. In case you would like to reschedule your order for any reason, you can do so easily.

In case of orders from Supermarkets and Specialty stores, you can reschedule if your delivery is more than 2 hours away. For Farm to Table stores, you can reschedule orders until 12 pm the day before your scheduled delivery time (Tuesday to Friday). If your order is scheduled for a Saturday or a Monday, you can reschedule until 12 pm on Friday. Similarly, orders from seasonal categories and pop-up stores such as the Christmas store, CNY store, etc. can be rescheduled up to 5 days before your scheduled delivery date.

Keep in mind that an order can be rescheduled only 1 time. If you have already rescheduled your order once and realise that you can’t be at home to receive it, you can arrange to have your order delivered at the doorstep or with your next door neighbours.

For food

Food orders are processed immediately to ensure hot meal delivery within minutes and cannot be rescheduled.

Fees and charges at honestbee

Delivery fee

For grocery orders, a small delivery fee is applied per store per order. However, free delivery (off-peak) is applicable for orders above the required minimum spend per selected store.

For food orders honestbee may charge a small delivery fee however they also have several free delivery promotions that customers can take advantage of from time to time. In addition, those that do not meet the minimum spend threshold, will be charged on top of the delivery fee.

Peak delivery fee for certain schedule slots

A peak delivery fee is added in time slots that are high in demand and is always clearly displayed in the time slot selection window. If you choose to select a peak delivery time slot, the small fee will be added to the delivery fee. Remember, off-peak delivery is free when you reach a store’s minimum spend.

Concierge fees

For grocery orders, honestbee charges a small concierge fee. This fee ensures that their dedicated team will be present in every step of the way to ensure that your orders are handled by one of the trained shoppers who will check if the items you ordered are in good condition with suitable expiration dates, packed properly and delivered within the 1-hour time slot you indicated.

For food orders, honestbee has waived the concierge fee.

Order cancellation policy at honestbee

For groceries

You can cancel orders from Supermarkets and Specialty stores if your delivery is more than 2 hours away. You can cancel orders from Farm to Table stores until 12 pm the day before your scheduled delivery time (Tuesday to Friday). If your order is scheduled for a Saturday or a Monday, you can cancel until 12 pm on Friday.

For food

You may cancel your order before the restaurant has started preparing it. Simply go to Your Orders and select the order you wish to cancel. Do note that orders that have already been prepared or are on their way to you cannot be cancelled.

Payment options at honestbee

Customers can pay for their orders via Visa, MasterCard, and debit cards. All payments are processed using a secure server connection. When you check out, your card is pre-authorised for the order amount and the funds are placed on hold with the bank. Your payment is deducted only after the order has been delivered to help adjust the final receipt for substitutes and out of stock items (for grocery shopping only).

After your order has been delivered you’ll receive a final receipt email containing your:

  • Order number
  • Substitute or out of stock items (for groceries)
  • Final order total

Keep in mind that it is not possible to change your credit/debit card details after you've placed an order.

In case you are dissatisfied with your order for any reason, be sure to contact Honestbee within 24 hours of the delivery with the following details:

  • Order number
  • Fulfilled items
  • Final order total

The customer care team will resolve the situation as best possible.

Use honestbee’s referral program for added benefits

Adding to the excitement of online food and grocery shopping, honestbee also offers customers the chance to win coupon codes and voucher codes for an added discount on their order.  Simply refer your friends to honestbee for more savings by following the steps detailed below.

Step 1: Login to your honestbee account to generate your unique referral link.

Step 2: Get your unique referral link by clicking on the profile tab.

Step 3: Your personal referral page will display your unique referral link and give you the option to share it with your friends via Twitter, Facebook and Email.

Step 4: When your friends sign up using your referral link and place a qualifying order, you will both receive a referral coupon code.

How to shop on honestbee using ShopBack

ShopBack offers up to 4.0% cashback on various items if you shop from honestbee. Here are the steps you need to follow to earn cashback from ShopBack:

Step 1: Visit the ShopBack website and click on the honestbee store at the bottom of the homepage. You can also use the search box to find the link to the honestbee store.

Step 2: Click on “Activate Cashback” button on the top left corner of the page.

Step 3: If you are interested in finding an attractive deal or promo offer, check out the Vouchers, Discount Codes & Coupons section.

Step 4: You will be redirected to the honestbee website to browse and select the items.

Step 5: When you place the order, you will be eligible to earn cashback from ShopBack. The cashback rates differ based on product categories and based on whether you are a new or an existing customer.

Buzz the customer care team for any queries

For any additional information or concerns regarding your order, simply reach out to the customer care team via Live Chat or the Contact Us buttons available at the bottom of the page. The team is available from 9 am to 10 pm daily. You can find several answers to common concerns in the Help section and also find the assistance form in case of a specific query here.