About Lazada Malaysia

Lazada is a one-stop online destination for “Effortless Shopping”. The company aims to be the go-to shopping website for people from all over Southeast Asia – Indonesia, Malaysia, Philippines, Singapore, Vietnam and Thailand. The website offers products across a diverse range of categories including fashion, lifestyle, health, beauty, baby, toys, sports, travel, media and groceries. It is the largest e-commerce player in Southeast Asia.

Thanks to the website, there is no need to step out of the house to visit stores, walk from aisle to aisle to find the products you want or stand in long queues for billing. People can visit Lazada online and shop for whatever they need right from the comfort of their homes. The Lazada mobile app makes it possible for people to shop online using their smartphones.

For more shopping options, you can check out Zalora and Hermo.

History of Lazada

The Lazada Group was founded by Rocket Internet, a German Incubator, in 2012. It was set up with the intention of establishing an ecommerce business model similar to Amazon in Southeast Asia. It brought about an online revolution when it came and was one of the reasons behind the rise of retail ecommerce in various countries of the region. Since Amazon or other ecommerce platforms did not have a strong presence in Southeast Asia at that time, Lazada was able to establish itself as a strong player in the market.

Lazada soft-launched its ecommerce sites in Indonesia, Malaysia, Thailand, Philippines and Vietnam in 2012. After raising funds in 2012 and 2013, it set up warehouses and introduced its 2-day delivery services. The company launched its mobile apps in 2013 for Android and iOS and helped popularize shopping from mobile phones. With its business model proving successful in five countries, Lazada launched in Singapore in 2014.

One of the challenges that Lazada faced until 2015 was that most people preferred to shop in retail stores as compared to online stores. Moreover, the customers were not yet used to carrying out credit card transactions. To deal with these issues, Lazada introduced the Cash on Delivery payment method that was a hit among the masses.

With an aim to increase its reach in Southeast Asia, Alibaba Group bought a controlling stake in Lazada in 2016. The company increased its investment in Lazada and raised its stake from 51% to 83% in the middle of 2017.

Products Sold on Lazada Malaysia

Lazada Malaysia offers a wide array of products on one online platform for effortless shopping. Customers can purchase groceries, beauty products, shoes and computer accessories from the portal without stepping out of their homes or visiting different stores. Here is a short preview of the product categories available on Lazada online:

Electronics Devices: If you want to purchase a mobile phone, laptop, camera, tablet or any other electronic device, you can shop at Lazada and get great deals. You can choose products from some of the most popular national and international brands.

Electronic Accessories: It can be tough to find electronic accessories in retail stores since they have a limited selection, brands and designs. Lazada has hundreds of brands offering electronic accessories for all major electronic devices.

Consumer Appliances: Make your kitchen your pride and joy with great consumer appliances from Lazada. You can buy juicers, blenders, ovens, microwaves, freezers, refrigerators, water purifiers and more on the website. You will be able to find great deals on all kinds of home appliances.

Health & Beauty: Fitness enthusiasts can easily find high quality nutritional and food supplements on the site. There is no dearth of beauty and hair products such as hair tools, makeup products and skincare items. You can easily find the information on products and make your purchases without having to rush through the buying process, as what happens in stores.

Babies & Toys: New parents do not have the time to go out for shopping for their necessities since they have to give their undivided attention to the baby. They can shop for baby products from Lazada online and get everything they need delivered to their doorstep. There are also plenty of toys for infants, toddlers and kindergarteners.

Groceries & Pets: A busy lifestyle makes it tough to go to supermarkets frequently and buy groceries or pet food and toys. Shop with Lazada to stock your necessities and get all your everyday essentials delivered to you.

Home & Lifestyle: Beautify your home by purchasing your bedding, furniture, books and craft supplies from Lazada. You can buy beautiful storage boxes, home security devices, power tools and more at the click of a button.

Fashion: Shopping for clothes and accessories has never been easier. Just visit the Lazada website, go to the right category (Women’s, Men’s or Accessories) and its subcategories and browse through the products. You can check out dresses, formal clothes, shapewear, lounge wear, shoes, accessories and more from hundreds of brands.

Sports & Travel: It can be challenging to find sports equipment in retail stores because of their limited selection and inventory. Lazada Malaysia offers you the opportunity to browse through equipment for different sports and activities. You can also find great deals on travel bags and accessories. Start your new year on the right note and get fitness equipment to realise your fitness goals for this year.

Motors: At Lazada, you can get the best quality auto accessories, components and auto electronics for your ride. Shop for the best cleaning solutions, polishes and waxes to keep your vehicle looking as good as new.

How to Shop at Lazada

Lazada Malaysia offers a website with a user-friendly interface that offers a seamless and intuitive shopping experience for everyone. The search box at the top of the website makes it easy to find specific products. The categories are displayed in the header section of the website. From here, customers can go to specific subcategories to find the products they want to buy.

The homepage is divided into different sections, each containing bestsellers from different categories, products listed in the flash Lazada sale, official store of brands and so on.

Step 1: Browse the category and then select the subcategory based on your needs. The website will display subcategories on the top as well as the sidebar and the products will be listed in the main display area.

Step 2: Select the product of your choice from the page. You will land on the product listing page. Check the details of the product and click on the “Add to Cart” button if you are satisfied.

Step 3: You will be taken to the “Checkout” screen after you log in. If you want to add more products to your cart, you can continue shopping. Once you have added everything you want to purchase, click on the “Checkout” button. If you have any Lazada Vouchers, be sure to enter your Lazada voucher code or Lazada coupon details here.

Step 4: Enter your email and shipping details on this screen. The delivery charges will also be displayed on this screen. Make your paymentYDi on the next screen to complete the transaction. Check that your Lazada voucher details have been added. You will receive an order confirmation via email and your products will be delivered to you within the promised date.

Payment Options on Lazada

You can pay for your orders in multiple ways when you shop at Lazada. These payment options are briefly discussed here:

Cash on Delivery: One of the most popular payment methods while shopping with Lazada is cash on delivery. It is ideal for people who love to pay by cash even when they shop online or those who do not prefer to use credit or debit cards.

Credit Card on Delivery: Many people prefer to make card payments when they receive their order. Lazada understands this and offers the credit card on delivery payment method where customers can swipe their credit cards to pay for their order when it is delivered to them.

Credit or Debit Cards: You can use your VISA or MasterCard credit/debit cards to pay online for your Lazada order. The Verified by Visa and MasterCard Secure services ensure that your information is protected with leading encryption standards.

Online Banking: You can use your net banking credentials with AmBank, Bank Islam, CIMB Bank, Hong Leong Bank, Maybank, Public Bank or RHB to pay for your Lazada order. If the payment is successful, you will receive an SMS within 24 hours with order confirmation.

Maybank Instalments: Maybank credit card holders can pay for their order in instalments by availing the Maybank Instalments payment option when they place the order. This payment method is applicable for select items only.

PayPal: You can purchase products on the Lazada website by making payments via PayPal. It is a secure online payment system that allows you to send or receive payments online.

Lazada Promo Code Malaysia

Lazada offers plenty of discounts and deals for its customers. Lazada’s promo only run during specific time of the year such as the 11.11 sale, Christmas sale, Diwali sale, etc. Lazada’s promotions are also some ongoing offers which can be availed by credit or debit card customers of partner banks.

If you love to find great deals, you can find amazing products in the Flash Lazada Sale section on the homepage. Click on any product in the list to visit the Flash Sales page. You will also be able to preview the products that will be a part of the next sale. One can also find great deals during the Lazada Malaysia promotion offers. Be sure to look out for the latest Lazada promo code in Malaysia or Lazada voucher code for added savings.

Redeem a Lazada promo code or Lazada voucher

Online shopping can be a lot of fun and offers plenty of opportunities to save money when you buy products. Various websites like ShopBack offer cashbacks when you shop using their links while others list coupon codes and vouchers that help you save a lot of money.

Here is a step-by-step tutorial on how to redeem coupons and vouchers at Lazada:

Step 1: Select the item you want to buy and click on “Add to Cart”.

Step 2: Proceed to the Checkout page and give your email as well as delivery details.

Step 3: On the payment screen, enter the Lazada discount code or Lazada coupon in the box under the Order Summary section. 

Step 4: Select your chosen payment method and enter the payment details to complete the transaction.

Lazada Cashback and Deals on ShopBack Malaysia

Customers shopping from Lazada in Malaysia can enjoy several additional discounts and benefits when they buy via ShopBack. Here, one can not only view any available Lazada promo codes, but also get additional cashback with every purchase through ShopBack. Some of the lazada voucher codes and offers have been listed below:

How to Shop on Lazada using ShopBack

ShopBack offers up to 11.0% cashback on various items if you shop from Lazada. Here are the steps you need to follow to earn cashback from ShopBack: 

Step 1: Download the ShopBack App

Step 2: Download the Lazada App

Step 3: Look for the latest Lazada promo code or lazada coupon code in the Vouchers, Discount Codes & Coupons section.

Step 4: Click through ShopBack to the Lazada App

Step 5: Buy as usual and when you place the order, you will be eligible to earn cashback from ShopBack. The cashback rates differ based on product categories and based on whether you are a new or an existing customer.

Lazada’s Shipping & Return Policy

The shipping rates of products are based on their weight, dimensions, origin and customer’s delivery location as well the shipping option chosen by the customer. Most sellers offer three delivery options namely Economy, Standard and Express. Lazada offers free shipping on specific items.

You can see the shipping fee in your order summary before you make the payment.

If you want to check the shopping fee on a particular product, you can check that by putting in your postal code in the “Ship to” box on the top right of the product listing page.

The products sold on Lazada in Malaysia are covered under the Lazada 7 days Easy Returns and 14 days Easy Returns policy. Each product has the return logo listed on the item’s product page. Depending on the return policy applicable to your product, you can return the items to Lazada within 7 or 14 calendar days from the day you received the product. 

Here are the requirements for a valid return: 

●        Order number or tax invoice

●        Bank details if the payment was made in cash

●        Printed shipping label and Lazada Tax Invoice in the return package box

●        Reason for return

Steps to return an item to Lazada:

Step 1: Check the validity of the return policy. Most products can be returned within 7 or 14 calendar days from the date of receipt.

Step 2: Go to “My Orders” section of your Lazada account. Click on the “Return items” button.

Step 3: Fill in the Online Return Form and print the shipping label.

Step 4: Pack the item and attach the shipping label created in the previous step.

Step 5: Drop off the package at the office of a courier partner.

Step 6: Wait for the email from Lazada customer service or track your return status via the Order Tracking Tool.

Lazada Malaysia Contact Details

For any query, you can contact the Lazada customer service by availing the Live Chat service from 9 AM to 9 PM every Monday to Friday. You can find the Live Chat service from the Contact Us section on the Lazada website.

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