Refund policy at Motherhood
All items sold on Motherhood.com.my are covered under the Motherhood.com.my Buyer Protection Guarantee and/or 100% Satisfaction Guarantee. You can return your items to the site within 7 calendar days. Countdown starts from the date you receive the item to the stamped date on the parcel you post back to Motherhood. The refund policy is applicable as follows.
· Coverage of return policy: 7 calendar days.
· Change of mind: Not available.
· Verified-service of sellers: Yes.
Requirements for a valid return
· Proof of purchase (order number, tax invoice, etc)
· Bank details in Return Form if original payment is made via online
· Include printed Return Form and Tax Invoice in each return package box
· Reason for return has to be valid and return acceptance conditions met
You may want to return your item for any of the following reasons:
Damage: your return must be complete (free gifts, accessories, original packaging), new condition and with tags & labels attached.
Defective: your return must be complete (free gifts, accessories, original packaging), not damaged and with tags & labels attached.
Not as advertised: your return must be new condition, sealed condition, complete (free gifts, accessories, original packaging), new condition and with tags & labels attached.
Wrong item delivered: your return must be new condition, sealed condition, complete (free gifts, accessories, original packaging), new condition and with tags & labels attached.
Missing parts / items: your return must be new condition, not damaged and with tags & labels attached.
Note: In the unlikely event that your return does not meet requirements, the Customer Service will notify you before sending it back to you. In this instance, your return courier/postal fee will not be reimbursed.
Your item cannot be returned after 7 calendar days. After this period, if the item is covered by a manufacturer’s warranty, please contact the manufacturer directly for assistance and return. You can also find the warranty centre contact information for your item on the warranty card in the package.
You can track return status using the tracking number provided to you by the assigned logistics partner. Replacement/ Refund process only begins after the company has completed evaluating your returned item. This quality evaluation process may take up to 2 business days. You will receive the credited amount (in store credits) for valid return including return courier/postal charges within 5 working days.
If your item meets all the requirement, please email the team at hi@motherhood.com.my on the steps to return.
Refund process begins after completely evaluating your returned product. This quality evaluation process may take up to 2 business days. Motherhood will send you an email notification once completed. Refund will be given as store credit
Store credit at Motherhood
Store credit is a return mechanism worth equally to the value of product you ordered. You can use the store credit like a voucher code to purchase any item. Store credit can only be used for one-time purchase and is valid for 1 year.
If you have been issued a store credit, you will have received a voucher number. Please enter this voucher number in the voucher code box and click "Use voucher" during checkout. A corresponding deduction will be applied to your total amount.
In case you fail to use your store credit within the allocated time frame, Motherhood can reactivate the store credit for you. However, please note that reactivation of store credit can only be done once. Store credit that has exceeded the reactivation period is deemed void.
