NET-A-PORTER has established itself as the world's premier luxury fashion destination for women. A pioneer of innovation, NET-A-PORTER speaks to a monthly audience of over 6 million via a global multi-channel ecosystem, including The EDIT digital magazine, PORTER magazine, and net-a-porter.com, offering a seamless shopping experience across mobile, tablet and desktop.
NET-A-PORTER UK champions unparalleled customer service – with express worldwide shipping to more than 170 countries (including same-day delivery to Manhattan, London and Hong Kong, plus next-day delivery to the UK, US, Germany, France, Australia and Singapore), luxurious signature packaging and easy returns and exchanges with a multi-lingual Customer Care team available 24/7. The NET-A-PORTER men website, MR PORTER, has also garnered widespread success across the globe.
History of NET-A-PORTER
Launched in June 2000, by the company's president Natalie Massenet, NET-A-PORTER is headquartered in London with a registered office in Hong Kong. NET-A-PORTER is now part of the YOOX NET-A-PORTER GROUP, following the merger of YOOX Group and THE NET-A-PORTER GROUP in October 2015.
Products sold on NET-A-PORTER
NET-A-PORTER sells must-have luxury fashion from over 300 of the world's most coveted designers including Chloé, Stella McCartney, Miu Miu, Christian Louboutin and many more. As an authorized online distributor for all of the designers featured on their site, NET-A-PORTER guarantees that every item they sell is 100% authentic. Here are the products available on the site.
|Blouses||Evening Shoes||Bucket Bags||Cardholders|
|Bridal||Flat Shoes||Clutch Bags||Gloves|
|Coats||Platforms||Cross Body Bags||Hair Accessories|
|Dresses||Pumps||Luggage and Travel||Jewellery and Watches|
|Evening||Sandals||Mini Bags||Key Chains|
|Gowns||Sneakers||Shoulder Bags||Porter Magazine|
|Jackets||Top Handle Bags||Pouches|
|Earrings||Bath and Body||Bodysuits|
|Bracelets||Fragrance||Camisoles and Chemises|
|Tools and Devices|
Along with the product categories, the NET-A-PORTER homepage also offers access to latest trends and expert fashion tips via the following sections:
What's New: This section is ideal for the fashionista looking for latest fashion products and trends. Simply click on this tab to know about the latest fashion must-haves for your wardrobe.
Editorial: The NET-A-PORTER online magazine is a leading source of fashion tips and style advice for all women. Whether you are looking to glam up for an evening date or add a professional touch to your wardrobe, this magazine has you covered.
NET-A-PORTER Live: The homepage also features a live section showcasing the latest products being purchased currently.
How to shop on NET-A-PORTER
Step 1: Search for your product using the category links on the homepage. You can also shop directly by designer or use the search tab for something specific.
Insert screenshot 4
Step 2: Once you have found an item, click on it for detailed information. On the next page, select your size and colour (if applicable) and use the 'Add To Shopping Bag' button underneath. You will be able to see a confirmation for the same pop-up on your screen.
Step 3: Review the items in your shopping bag by selecting the 'Shopping Bag' link at the top of the page. You can add products to your Wish List or use the 'Remove From Basket' link to delete items from your shopping bag. Once everything is in order, click on 'Proceed To Purchase' to complete your order.
Step 4: Confirm your shipping and payment details to place your order. In case you have a NET-A-PORTER coupon or NET-A-PORTER promo code, be sure to redeem it at checkout to enjoy a NET-A-PORTER discount. You will receive a confirmation by email for your order.
Payment options on NET-A-PORTER
- Cards: Visa, MasterCard, American Express cards, Maestro
NET-A-PORTER sale and promotion deals
NET-A-PORTER offers seasonal sales twice a year. To be notified as soon as the sale starts and of further reductions, be sure to sign up for their newsletter. Please note that all sale items will be delivered in basic packaging only, which does not include the NET-A-PORTER signature black box.
The offers available during sale in the form of NET-A-PORTER coupon 2018, NET-A-PORTER promo code 2018 or NET-A-PORTER discount code 2018 offer great discounts but have a limited validity so be sure to use them in time.
In addition, customers can frequently find the popular NET-A-PORTER promotion for free shipping. To be notified by email for all NET-A-PORTER promo offers, simply sign up for their fashion news. Please note that free shipping promotions will be applied to your order on the payment page.
NET-A-PORTER cashback and deals on ShopBack Malaysia
Customers in Malaysia can now enjoy additional benefits and NET-A-PORTER cashback on every purchase via ShopBack. Here, one can get access to the latest NET-A-PORTER discount code and NET-A-PORTER coupon code for additional savings. Some of the ShopBack offers have been listed below:
|Offer||ShopBack Deal||Terms and Conditions|
|Express Shipping||Up to 4% cashback||Express shipping to Malaysia for US$15 flat rate Order delivery in 2-3 working days NET-A-PORTER T&Cs apply|
How to shop on NET-A-PORTER using ShopBack
ShopBack offers up to 4% cashback on various luxury goods if you shop from NET-A-PORTER in Malaysia. Here are the steps you need to follow to earn cashback from ShopBack:
Step 1: Visit the ShopBack website and click on the NET-A-PORTER store at the bottom of the homepage. You can also use the search box to find the link to the store.
Step 2: Click on “Activate Cashback” button on the top left corner of the page.
Step 3: Look for the latest NET-A-PORTER code in the NET-A-PORTER voucher codes, discount codes and coupons section.
Step 4: You will be redirected to the NET-A-PORTER website to browse and select the items.
Step 5: When you place the order, you will be eligible to earn cashback from ShopBack. The cashback rates differ based on product categories and based on whether you are a new or an existing customer.
International delivery times and costs on NET-A-PORTER
For deliveries to Malaysia, NET-A-PORTER offers express shipping at an additional charge of USD $15.00. You will receive your purchases in 2-3 working days after your order has been placed.
Please note that during sale periods, Standard and Express deliveries may take up to an additional 48 hours to be dispatched. During free shipping promotions, the delivery cost will be removed on the final payment page.
Exchanges and returns on NET-A-PORTER
Returning an item couldn't be easier. Try your purchases on in the comfort of your own home and if you need to send them back, you have 28 days from the date you received your order to exchange or return. NET-A-PORTER will collect the items from your home, work or an alternative address for free. Shipping is complimentary on all exchanges, although customers outside Hong Kong are responsible for taxes and duties.
Please follow the steps below to return your purchase:
- Sign into your account and under My Orders, select the order number containing the items you would like to return.
- Click on the "CREATE EXCHANGE/RETURN" button and choose the reason for return. If you would like to exchange an item, choose your replacement size.
- Check the box to agree with the Returns Policy. You will then receive an email including your returns instructions and details about the next steps to take.
Book your free collection online or over the phone:
- Refer to the DHL link provided in the returns email. Enter your 10 digit waybill number located under the barcode of your printed returns label that appears as “WAYBILL XX XXXX XXXX”. Review your details and select a convenient date and time for collection.
- Visit dhl.com and select your country to find the relevant telephone number. Remember to quote the NET-A-PORTER account number found in the returns email.
NET-A-PORTER Premier customers will be contacted within 48 hours to arrange a collection. To ensure your return is covered by the complimentary returns policy, please send it back from the same country it was delivered to. Orders sent back from a different destination may incur additional charges and be delayed in customs.
Return policy on NET-A-PORTER
All items must be returned new, unused and with all NET-A-PORTER and designer garment tags still attached. Returns that do not meet the company policy will not be accepted and sent back to the customer.
Late Returns: Your purchase should be sent back to NET-A-PORTER within 28 days of receiving your order. Returns outside of this period may be accepted at the discretion of NET-A-PORTER.
Clothing: Please take care trying on items as all products must be returned in a new and unused condition with all NET-A-PORTER and designer garment tags still attached.
Bags: Please handle light-coloured bags carefully if you are still deciding whether you will be keeping the item. Please note that dark items of clothing can transfer dye to such bags.
Shoes: When trying on shoes, please be mindful not to scratch the soles or mark the shoe box. Returns must also include the dust bag and box, as these are considered part of the product. Please place the shoe box inside another box in order to prevent damage during shipping.
Beauty: Skincare, cosmetics and haircare must be returned unused, unopened, and in their original packaging otherwise NET-A-PORTER will not accept them.
Lingerie and Swimwear: Briefs, swimsuits and bikini bottoms should be tried on over underwear, without removing the protective adhesive strip.
Limited-Edition Products and Books: As these items are highly collectible, please only remove the protective cover and packaging once you are certain that you wish to keep them.
Technology: Technology products should be returned in the original packaging.
PORTER Magazine: Please note that issues of PORTER purchased from NET-A-PORTER.COM are non-returnable.
Gifts: To arrange a gift return, please email email@example.com for assistance.
Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or as described. Please note that items which are damaged or as a result of normal wear and tear; by accident; or through misuse will not be considered faulty.
If your item is faulty when you receive it, you can return it for a refund within 30 days from the date you received it. If you have owned your item for longer than this, and certainly over 6 months, then please contact Customer Care.
During NET-A-PORTER sale clearance, products marked as Sale Must-Have cannot be returned or exchanged.
Refund policy on NET-A-PORTER
Your refund will be credited to the original payment method or as store credit to your NET-A-PORTER account. Note that customs duties and sales taxes are non-refundable through NET-A-PORTER. Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.
Gift cards for luxurious fashion gifts on NET-A-PORTER
You can buy a NET-A-PORTER.COM gift card in AUS Dollars (AUD), HK Dollars (HKD) or US Dollars (USD). Simply choose from the following options:
Printed gift card
- Select a gift card amount
- Include the recipient's name, address and a personal message (optional)
- Delivery of printed gift cards take within one to three business days, depending on your location
- The gift will be delivered in NET-A-PORTER's signature packaging
Virtual gift card
- Choose how much you would like to give
- Add the recipient's name, email address and a personal message (optional)
- The gift card will be emailed to the recipient and a delivery receipt will be emailed to you
- The virtual gift card will arrive as soon as NET-A-PORTER has processed your order and taken payment
How to redeem a gift card
If you haven't done so already, please register for a NET-A-PORTER account. Then sign in, select My Account and under My Gift Cards enter your gift card code. Alternatively, you can redeem on the payment page when making your purchase. Your gift card amount will then be automatically deducted as payment on your next order.
- If your gift card exceeds the total order amount, the remaining balance will automatically be credited to your NET-A-PORTER account
- If your order exceeds the value of the gift card, and you have existing store credit on your account, this will automatically be redeemed to cover the remaining balance
- All remaining balances exceeding the value of your gift card or store credit must be paid by credit or debit card
- You can check your balance and full details of each credit and debit that you have made by signing in, selecting My Account and then My Gift Cards
- Once you have added a gift card to your account, only you can spend it. The balance will then be valid for 12 months.
Returns procedure for Gift Cards
- Gift cards cannot be returned or exchanged for a card refund
- All returned items that were paid for with a gift card will be refunded as a store credit to your NET-A-PORTER account for you to use against a future purchase
- If you return an item paid by both gift card and credit card, you will be refunded on your credit card up to the amount of your initial card payment and the remaining amount will be refunded as store credit
Contact the NET-A-PORTER customer team
Customers in Malaysia can connect with the NET-A-PORTER customer care team via the following methods:
Call: +44 330 022 5700 internationally
For help with orders and fashion consultants
Call: +852 3018 6814
The customer care team is available 24 hours a day, seven days a week.
In addition, you can follow the brand on social media for the latest NET-A-PORTER voucher code, NET-A-PORTER coupon and other deals.