Question 1

Exclusions?

Accepted Answer

You won't get Cashback on:. Any Gift Card or Voucher redemption. Purchases made with Vouchers or Promo codes not featured on our platform. Fees, Taxes, Service charges, Booking fees

Question 2

Refunds, cancellations and no-shows?

Accepted Answer

Any rejected, cancelled, refunded, exchanged or returned purchases will not be eligible for Cashback. For partial returns or exchanges, we'll prorate the Cashback as an adjustment. No-shows and any booking changes that lead to a change in the booking ID will not be eligible for Cashback.

Question 3

Tracking disclaimers?

Accepted Answer

Your Cashback may be tracked at a different rate initially and adjusted to the correct rate when we confirm the transaction details.

Question 4

Other terms and conditions?

Accepted Answer

ShopBack terms of use

Question 5

Cashback timeline?

Accepted Answer

Purchase, Tracked in 2 days, Confirmed in 90 days

Petronas Shop

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