About Rakuten Global Market
In Japanese, Rakuten stands for ‘optimism.’ This belief in a better future is what fuels the brand and keeps it moving forward. The team at Rakuten is constantly challenging themselves to evolve, innovate and experiment, to create a better, happier future for everyone. Rakuten Global Market is a Japanese online store with over 70 businesses that span e-commerce, digital content, communications and fintech, bringing the joy of discovery to more than 1.2 billion members across the world.
History of Rakuten Global Market
Rakuten Japan was founded in 1997 by Hiroshi Mikitani, with innovation as a core aspect of the company. With the mission of ‘empowering people and society through innovation and entrepreneurship,’ and in line with their vision as a Global Innovation Company, Rakuten Japan has engaged in a wide range of businesses and services across 29 countries in the world to become a truly Global Market.
Products available on Rakuten Global Market
This online shopping marketplace is perfect for everyone with a database of almost every category available on its site. Not just limited to Rakuten JP, this online global market has everything – from clothes to electronics and gardening tools. In addition, popular Rakuten offers with a Rakuten discount code or Rakuten Malaysia voucher can allow for massive savings. The product categories available on the site include:
How to order on Rakuten Malaysia
Rakuten Global Market is a platform bringing together more than 10,000 shops based in Japan. All the products you find here are shipped by their respective shops. Therefore, after you place an order, each shop will inform you by email the calculated total price that includes the international shipping fee. Below is a brief explanation of how to make a purchase on Rakuten Malaysia.
Step 1: On the homepage, browse the category and then select the subcategory to locate your product. You can also use the search bar to find a specific product.
Step 2: Click on the product you like best for important information and product details. If you would like to buy the product, click on ‘Add to Cart.’
Step 3: If you want to add more products to your cart, you can continue shopping. To buy the products click on the cart icon at the top-right corner of your page and click on the ‘Proceed to Checkout’ button. At this stage you will be requested to enter your account details, or you can even continue as a guest.
Step 4: Enter your delivery and billing details in the next form. From there, you will be redirected to the payment page. In case you have a Rakuten coupon code Malaysia or a Rakuten promo code, don’t forget to enter it in the box provided to claim your Rakuten discount. Enter your payment details; the shop your order from will send you the shipping fee details and once confirmed, you will receive an order confirmation via email and your products will be delivered to you within the promised date.
Payment options at Rakuten Malaysia
Most of the shops at the Rakuten marketplace accept the following payment methods:
· Major credit cards: Visa, MasterCard, JCB, AMEX, Diners
· Paypal
· Alipay
· Bank transfers
However, each shop's payment methods are managed and vary by each shop individually. To confirm the payment method, please verify the shop's available payment method located on the product page or the shop information page.
Enjoy discounts with a Rakuten sale and Rakuten deals
Along with its competitive prices across product categories, Rakuten routinely offers some great promotions and discounts on their website. Just remember, you need to enter the Rakuten Malaysia promo code when you are checking out to avail the benefits as it can't be applied later.
Simply click on the ‘Events’ tab on the homepage and you will be able to view all the Rakuten sale offers and available Rakuten coupon codes and Rakuten promotion deals.
Rakuten cashback and deals on ShopBack Malaysia
Customers shopping from Rakuten in Malaysia can enjoy several additional discounts and benefits when they buy via ShopBack. Here, one can not only view any applicable Rakuten code or Rakuten promotion, but also get additional cashback with every purchase through ShopBack. Some of the Rakuten Malaysia voucher codes and offers have been listed below:
How to shop on Rakuten using ShopBack
ShopBack offers up to 2.0% cashback on various items if you shop from Rakuten in Malaysia. Here are the steps you need to follow to earn cashback from ShopBack:
Step 1: Visit the ShopBack website and click on the Rakuten store at the bottom of the homepage. You can also use the search box to find the link to the store.
Step 2: Click on “Activate Cashback” button on the top left corner of the page.
Step 3: Look for the latest Rakuten Malaysia coupon code in the Rakuten voucher code, discount code and coupon section.
Step 4: You will be redirected to the Rakuten website to browse and select the items.
Step 5: When you place the order, you will be eligible to earn Rakuten cashback from ShopBack. The cashback rates differ based on product categories and based on whether you are a new or an existing customer.
Shipping method and options on Rakuten
Each shop's shipment methods are managed by the shop individually, and can be direct or indirect shipping. For carrier and delivery preferences, please contact the shop directly.
Delivery time
An order typically arrives between 3-10 business days after it is has been shipped, however factors such as weekends, national holidays, customs clearance, delayed payments, and shipping fee confirmation may extend the delivery time. As each shop's shipment are managed by each shop individually, if you would like an estimation for a delivery date, please contact the shop directly.
Once an order has been shipped, the shop will send you a confirmation email containing the order tracking number. You can use this order tracking number to track where your parcel is currently. If you did not receive your order tracking number, or are having trouble tracking your parcel, please contact the shop directly.
Modify or cancel an order on Rakuten
Depending on each shop's policy, it may be possible to modify or cancel an order from your Purchase History. To do so, access your Purchase History and select the order you would like to modify or cancel by clicking “Display Detailed History”.
If a red “Change Order” button is displayed, click to modify or cancel your order.
If you are unable to cancel your order through your Purchase History, please contact the shop directly, and remember to provide your order number.
Note that the cancellation policy will vary depending on each shop individually. In most cases, after you confirm the order from the shop confirmation email, you will be unable to cancel your order. To confirm the shop's cancellation policy, please check the shop's information page or contact the shop directly.
Modify or cancel an order on Rakuten
Depending on each shop's policy, it may be possible to modify or cancel an order from your Purchase History. To do so, access your Purchase History and select the order you would like to modify or cancel by clicking “Display Detailed History”.
If a red “Change Order” button is displayed, click to modify or cancel your order.
If you are unable to cancel your order through your Purchase History, please contact the shop directly, and remember to provide your order number.
Note that the cancellation policy will vary depending on each shop individually. In most cases, after you confirm the order from the shop confirmation email, you will be unable to cancel your order. To confirm the shop's cancellation policy, please check the shop's information page or contact the shop directly.
Impact on Rakuten points in case of order cancellation
When your order has been cancelled, Regular Points will be refunded to your account. Time Limited Points, however, will only be refunded if it is still within their expiry period.
As the sales of products are managed by each shop, the return policy will vary depending on each shop individually. You can find each shop's return policy on the shop's information page.
In case you received wrong or damaged products, please contact the shop directly, and they will be able to assist you. Remember to provide your order number, as well as any helpful information such as photos of your package and product.
Customer protection and refunds at Rakuten
With their complimentary refund service for all members, you can feel safe and secure if there is trouble with your order. Rakuten Global Market is ready and willing to assist you with the following problems:
· The order was paid for but has not been delivered
· The item delivered is different from the description on the product page.
· The item was defective.
· The order was returned but there has been no response from the store.
· The product is a name-brand item but it seems suspicious and could be counterfeit.
In these cases:
Contact Rakuten Global Market within 90 days from the day after the date you had placed your order. After investigating and confirming that the issue is eligible for coverage, Rakuten Global Market will compensate you for purchase up to 300,000 JPY (including shipping).
Please note that the number of times you may request a refund each year is limited.
Earn Rakuten super points for added benefits
You can earn Rakuten Super Points every time you shop as a registered member. Note that you can earn at least 1% back in points on every purchase. Every 1 Rakuten Super Point is worth 1 JPY.
There are two types of Rakuten Super Points that can be earned - one is regular points and the other is time-limited points. Regular points are earned on all Rakuten services including Global Market whereas time-limited points are earned as a part of a promotion or Rakuten coupon offer.
The following conditions apply to both types of points
● Minimum point usage is 1 Rakuten Super Point per order.
● Point usage is limited to 30,000 Rakuten Super Points per order.
● Point usage is limited to 100,000 Rakuten Super Points per month.
● Points will be deducted from your account in the event of cancellation.
● When using points, time-limited points will be deducted first from your point balance.
● If an order placed using regular points is cancelled, then those points will be refunded.
● Limited time points will only be refunded if the original expiration date has not passed. The expiration date will remain the same.
● Multiple times points offered on items by merchants will be awarded as regular points.
Contact the team at Rakuten
For any additional assistance, you can contact the customer care team at Rakuten via the following methods:
Live chat every day from 10:00 AM to 6:00PM (Japan Standard Time)
Online contact form (https://ichiba-en.faq.rakuten.co.jp/app/ask1)
If your inquiry is regarding a product or an order, including details, payment, shipping & delivery, cancellation & returns, please kindly contact the shop directly and they will be able to assist you.
In addition you can also follow the brand on social media for latest updates
Facebook
Similar services in Malaysia include:
eBay
Taobao
