SGshop was conceived with the dream of bringing cost effective parcel delivery to the masses. This simple idea flourished, and they quickly grew to be Singapore’s Leading Parcel Forwarder, providing a simple yet reliable way to shop and ship from China and USA.
SGshop gives customers access to shop in the world’s largest online marketplaces. They deliver a streamlined and cost-effective shipping process so you can shop without shipping barriers at the lowest international shipping rates. Their mission is to make online shopping truly global in nature.
History of SGshop
SGshop was founded in August 2011. They are a locally-registered company that specializes in logistics and acting on the customer’s instruction so that you can receive your desired products purchased from Chinese e-commerce websites.
SGshop is committed to providing the highest quality of services for consumers purchasing from Chinese e-commerce websites and partnering with the best logistics and express companies for consumers to receive their purchases. They offer security and promptness of orders and also cooperate with many banks to ensure that payment processes are as secure and efficient as possible.
Products available on SGshop
This site offers a huge variety of products ranging from fashion to household appliances at affordable rates. Here we take a look at the product categories available on the site.
|Women’s Fashion||Men’s Fashion||Lingerie, Tracksuit||Toys, Kids, Babies|
|Shoes, bags, Eyewear||Beauty, Skin Care, Healthy||Sports, Outdoors, Instruments||Digital, Mobiles, Tablets|
|Eyewear||Skin Care||Sports Wear||Phone, Pad|
|Utility Tools||Health Supplement||Gym Facilities||3C Digital Accessories|
|Women’s Shoes||Musical Instrument||Others|
|Men’s Shoes||Swim Suit|
|Sport Bag, Outdoor Bag|
|Home & Garden||Automotives, Motorcycles||Game, Animation||Pet Supplies|
|Home Fabrics||Automotives||Animation||Pet Food|
|Bedding||Motorcycles||Online Game||Pet Supplies|
|Artificial Plants & Flowers|
|Office Furniture||Household Items|
How to order on SGshop
Step 1: Visit the homepage and register or log in to your account. You can even do this later, but it is advisable to first log in to your account to take advantage of any applicable SGshop promo code or SGshop Malaysia coupon.
Step 2: Search for your products on SGshop.com which is a mirror site of Taobao. Searches can also be done on the external Chinese e-shopping sites. You can also type in the keywords for your desired products, or paste the URL of your chosen products from your selected third-party sellers into SGshop's search column.
Step 3: Select the desired design, quantity, and shipping method. Feel free to indicate any remarks. All your selections and remarks are sent to the third party seller that you have chosen to purchase from.
Step 4: Once you are ready to place your order with the third party seller, confirm the selected the item and click SUBMIT. When making the payment, don’t forget to key in your SGshop promo code 2018 or SGshop discount code.
Step 5: 1st payment (Product Price + China Domestic Shipping) to be made to the third party seller that you selected will be required immediately and can be made via PayPal/ Visa/ MasterCard or your SGshop account balance credit. Balance credits can be topped up via I-Banking/ATM transfer and will be confirmed within 24 hours.
Step 6: Once payment has been confirmed, processing of your order will commence. Order status will be updated accordingly (which will also be dependent on the third party seller that you selected to purchase from). Please be noted that the delivery speed of China Express (domestic shipping) is dependent on your selected third-party seller’s location and courier service (1 - 5 days).
Step 7: After you have submitted for international shipment, you will be required to make the 2nd Payment (International Shipping Fee + Service Charge + Clearance Fee) online, such payment to be made to SGshop. Once payment is done, the product will then be shipped to your doorstep.
Payment options at SGshop
Credit Card - VISA/MasterCard
Internet Banking - Public Bank / RHB Bank / Maybank are supported for Internet Banking, without additional transaction fee. You would need to transfer the amount to SGshop's bank account, then submit top up request (Internet Banking Transfer) to SGshop; the amount will be credited to your account after confirmation. Your account balance can be used to make payment.
ATM Transfer - For customers who do not have internet banking or credit cards, transfer can be made via ATM transfer without additional transaction fee. You would need to transfer the amount to SGshop's bank account, then submit top up request (ATM Transfer) to SGshop; the amount will be credited to your account after confirmation. Your account balance can be used to make payment. After completing the transfer, you will have to submit a top up request on this website with the Exact Transaction Amount, Transaction Reference Number, and Date & Time.
Additional payments and charges
Over Length Item: According to International shipping fee charge standard, for air shipping methods, the length of item measure over 110cm will additional charge RM200.00.
Value-added services: Inspection (Only for Ship-For-Me service). Inspection will be done accordingly base on the remarks given, at RM3.00 per order ID.
Wooden Crate: The wooden crate package for fragile items can be requested from SGshop for safety concerns. The inspectors at china warehouse will inform you if the item requires wooden crate package after inspection. The charge is RM 30 and above which will be up to the size [ Length * Width * Height (Based on CM) ] of the item.
Vacuum Service: SGshop provides vacuum pack services for applicable items (e.g: Soft Toys, Blankets, etc.).
Photo Shot: SGshop offers Photo Shot service charged at RM3.00 for 5 pictures from different angles, which will help you view the item before you receive it.
SGshop promotion and discount offers
Along with a wide variety of products, customers can also enjoy massive discount and benefits with the help of a SGshop Malaysia promo code or SGshop discount coupon. A SGshop promotion can be found during festive times and the holiday season making it an exciting time to shop online. To know about the latest SGshop coupon code and SGshop Malaysia coupon, be sure to sign up for their newsletter.
SGshop Malaysia coupon codes and cashback on ShopBack
Customers shopping from SGshop in Malaysia can enjoy several additional discounts and benefits when they buy via ShopBack. Here, one can not only view any available SGshop coupon codes, but also get additional cashback with every purchase through ShopBack. Some of the SGshop Malaysia promo code offers have been listed below:
|Offer||ShopBack Deal||Terms and Conditions|
|Taobao Items||Up to 6.5% cashback||Get the latest Taobao items on SGshop, Malaysia's most cost effective Taobao agent SGshop T&Cs apply|
How to shop on SGshop using ShopBack
ShopBack offers up to 6.5% cashback on various items if you shop from SGshop in Malaysia. Here are the steps you need to follow to earn cashback from ShopBack:
Step 1: Visit the ShopBack website and click on the SGshop store at the bottom of the homepage. You can also use the search box to find the link to the store.
Step 2: Click on “Activate Cashback” button on the top left corner of the page.
Step 3: Look for the latest SGshop promo code or SGshop coupon code in the SGshop discount code, vouchers, promo codes and coupons section.
Step 4: You will be redirected to the SGshop website to browse and select the items. After you have finalized the items to buy, go to delivery checkout and enter Discount Code in the box given.
Step 5: When you place the order, you will be eligible to earn cashback from ShopBack. The cashback rates differ based on product categories and based on whether you are a new or an existing customer.
Shipping and delivery at SGshop
SGshop will declare the value according to the total value of each parcel. For parcel valued below USD 100 or weighted below 20KG, it may not be entitled to Tariff. For parcel with high value and weight above 20 KG, there is possibility that it will be entitled to Tariff by the customs. The International shipping cost is quoted for shipment from logistics centre in China directly to your doorstep.
Shipping is done via two methods – air and sea. Air shipments are delivered within 1-10 days and incur an additional charge based on location and delivery speed chosen.
Sea shipments are delivered within 15-22 days and may incur a lesser delivery charge than air shipment. You can see the total shipping cost at the time of order.
Order cancellation at SGshop
You may request to cancel or return order after you placed and paid for order with SGshop, however, the approval of cancellation and return will be dependent on seller’s policies. It will likely be approved by the seller only if the seller provides “Unconditional Refund Within 7 Days” service. Before you request to cancel or return order, kindly refer to the description in product’s original URL for more information.
For Buy-for-me and Smartshop order:
When your order is under “Confirmed” and “Purchased” status, in the case where seller provides “Unconditional Refund Within 7 Days”, SGshop can request to cancel order with the seller on your behalf. Once approved by the seller, SGshop will cancel your order and refund the order amount into your SGshop account balance.
As for “Packing in Progress”, “Loading in Progress”, “Pending Shipping” and “Sending to Malaysia”, SGshop will not able to request a refund from the seller, therefore, your order cannot be cancelled.
For Ship-for-me order:
SGshop is not able to negotiate with sellers because sellers will only recognise you as their customer. Therefore, Ship-for-me order cannot be cancelled by SGshop.
Refund policy at SGshop
After you have received your parcel, you may request for refund if goods received is damaged, or goods deviate from your order. Please note that SGshop carries out the following inspection before the order is shipped to you:
- Quantity of items will be checked to see if they match the quantity ordered.
- Items will be compared with the photograph of the item on the third party seller’s website.
- General colour of the product will be checked.
- Size will be checked according to the label on the item.
- Obvious defects which can be detected visually such as tears, holes, scratches, stains, dents etc. will be checked for.
- For purchases with unit price below RMB 50.00, only the quantity of your purchases will be checked.
- For bulk purchases, random spot checks will be conducted. (E.g. A single order with quantity above 100 pieces; inspection will be conducted randomly on the colour, design & etc. instead of piece by piece, and SGshop can only ensure about 95% accuracy in quantity.)
- For items that come in wooden crates or original packaging, inspection will not be conducted. Authenticity of product cannot be verified.
Quality/functionality tests will not be conducted during the inspection. SGshop will not be held responsible for any quality or functionality related issues.
Upon receiving of item, if quality/functionality issue is discovered, you can report to SGshop, and they will try to assist by contacting the seller for repair/exchange, but shipping cost will be borne by you. If item has already been used, and quality/functionality issue is discovered, you can still report to SGshop as long as item is still within warranty period, and original purchase receipts and quality assurance cards are still present.
Please take note that merchants may reject replacing goods that are:
b) Items that are no longer valuable once opened i.e. software packages;
c) Items with absent original purchasing proof; and/or
d) Items that show wear and tear from use.
Procedure to request for refund:
If good received are damaged, or goods deviate from your order (except in relation to goods that you feel are counterfeit), please take a photograph of the item and packaging (including barcode), and submit it to ‘Submit a Ticket’ on the website, complete with information such as parcel number, ID, and description, within three working days. SGshop will investigate before getting back to you. Possible compensation up to RM100.00.
Contact SGshop customer support
In case of additional assistance, you can connect with the customer care team at SGshop via the following methods.
Customer Service Hotline: 1700 818 315
Customer Service Email: email@example.com
Live chat button on the website
Mondays - Fridays 9.30 am to 6.00 pm
Saturday - 9.30am to 5.00pm
Closed on Sunday & Public Holiday
In addition, you can also follow the brand on social media for latest product updates.
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