Strawberrynet - Fresh Beauty
Strawberrynet is considered to be the first truly global website of branded products at a discounted price. They believe in providing a hassle-free environment to purchase your favourite skincare, makeup and fragrances at prices you can easily afford.
With over 10 years in business and backed by a dedicated team devoted to improving your shopping experience, Strawberrynet consider themselves "The Fresh Cosmetic Company" owing to their innovative and modern attitude with a determination to become the leader in the future of e-commerce.
History of Strawberrynet
Strawberrynet is a Hong Kong based company, operating since 1998 and currently supplying customers in over 200 different countries. Like fresh strawberries, all their products are fresh and genuine along with special Strawberrynet promo and offers are simply, irresistibly sweet. Strawberrynet is an international company that purchases all genuine products duty free and delivers anywhere in the world.
Products sold on Strawberrynet Malaysia
With over 30,000 items from over 750 brands, Strawberrynet has the largest discount range available in the world of Make Up, Skincare and Fragrance, all at hugely discounted prices. Additionally, in case customers require a product that is not listed on the site, they can reach out to the Strawberrynet team who will check for product availability.
In addition, customers can be rest assured that all the products shown are 100% original brand names. Strawberrynet only sells genuine items on their site, just like in the department stores. Most products on the website contain a Strawberrynet Malaysia review by peers that help judge the quality of the product. Here we take a look at the products available at their online site.
|Dental Care||Face||Haircare Sets|
|Eye & Lip||Lips||Intensive Treatments|
|Neck & Decollete||Nails||Styling Products|
|Skincare Sets||Tools & Accessories||Tools & Accessories|
|Tools & Accessories|
|Men's Skincare||Men's Cologne||Home Scents|
|Body||Grooming & Shaving||Candles|
|Eye & Lip||Fragrance Sets||Diffusers|
|Face||Men's Fragrances||Home Spray|
|Grooming & Shaving||Scented Bath & Body||WOMEN'S PERFUME|
|Skincare Sets||Scented Body Care||Fragrance Sets|
|Sun Care||Scented Bath & Shower|
|Tools & Accessories||Scented Body Care|
How to order on Strawberrynet
Step 1: On the homepage, click on the product category to locate your product. You can also use the search bar to find a specific product.
Step 2: Click on the product you like best for important information and product details. In case you are not sure about a product be sure to check for a Strawberrynet review. If you would like to buy the product, choose your quantity and other details (if applicable) and click on ‘Add to Bag.’ You will be able to see a confirmation for the same as a pop-up on your screen.
Step 3: If you want to add more products to your cart, you can continue shopping. To buy the products click on the cart icon at the top-right corner of your page and click on the ‘Checkout’ button after entering your e-mail id. At this stage you will be requested to enter or verify your account details.
Step 4: Enter your delivery and billing details in the next form. From there, you will be redirected to the payment page. In case you have a Strawberrynet coupon code or Strawberrynet promo code, don’t forget to enter it in the box provided to claim your Strawberrynet discount. Enter your payment details and once confirmed, you will receive an order confirmation via email with a tracking number and your unique order number. Orders are shipped within 24 hours after the order has been placed.
Track your order
If your order was shipped by Express Post then you can track your order through https://www.speedpost.hk/speedpost/sections/mailTracking/mailTracking.jsf.
You can also use your own country's postal service's website if they have an EMS tracking option available online.
For registered airmail, only limited tracking is available and only after a certain period of time from the date of dispatch, normally 10 working days. Please note no tracking is available for non-registered airmail.
Payment options on Strawberrynet
All major international credit cards, including virtual cards:
- American Express
- Diners Club
Strawberrynet coupon codes, discounts and promotions
Along with an exceptional database of products, the website also runs several Strawberrynet deals and promotions for added discounts and savings. Simply apply your Strawberrynet voucher code at checkout to take advantage of these offers.
In case your offer isn’t available at checkout, check for the following:
● Check to make sure your offer has not expired. Offers end at midnight Eastern Standard Time.
● Offers that are automatically applied during checkout cannot be combined with a Strawberrynet code or other offers.
● The offer may only be used once per customer.
● Only one coupon code may be used per order.
● The offer has additional brand or sale exclusions. Please check the original offer terms and conditions.
● Offer cannot be used during the certain storewide sales.
To get your Strawberrynet discount code be sure to subscribe to their emails and social media channels where you can unlock exclusive discounts and nab some fabulous free gifts from your favourite beauty brands.
Strawberrynet cashback and deals on ShopBack Malaysia
Customers shopping from Strawberrynet in Malaysia can enjoy several additional discounts and benefits when they buy via ShopBack. Each order qualifies a customer for additional cashback with every purchase through this site. Some of the offers have been listed below:
|Offer||ShopBack Deal||Terms and Conditions|
|Daily Special Deals||Up to 6% cashback||Daily Specials up to 70% off - Refreshed every 24 hours! Daily markdowns on selected items up to 70% off. Maximum 3 per order.|
|Free shipping||Up to 6% cashback||Free shipping worldwide on your first order with no minimum spend & Subsequent free shipping on orders above RM130. Orders under RM130 will be charged RM22 for shipping. A small charge may be applied when your order contains fragrances or haircare. See full T&Cs on Strawberrynet.|
How to shop on Strawberrynet using ShopBack
ShopBack offers up to 6% cashback on various items if you shop from Strawberrynet in Malaysia. Here are the steps you need to follow to earn cashback from ShopBack:
Step 1: Visit the ShopBack website and click on the Strawberrynet store at the bottom of the homepage. You can also use the search box to find the link to the store.
Step 2: Click on “Activate Cashback” button on the top left corner of the page.
Step 3: Look for the latest Strawberrynet voucher code in the voucher codes, discount codes and coupons section.
Step 4: You will be redirected to the Strawberrynet website to browse and select the items.
Step 5: When you place the order, you will be eligible to earn cashback from ShopBack. The cashback rates differ based on product categories and based on whether you are a new or an existing customer.
Shipping and delivery on Strawberrynet
Shipping is free on your first order, with no minimum spend. For subsequent orders, shipping is FREE when your order is US$30 or above (after discounts). Orders under US$30 will be charged US$5 for shipping. Shipping costs are converted to local currency based on the daily exchange rate.
Courier and express shipping rates will be calculated at checkout. Some products, like fragrances and haircare, require special handling due to their flammable nature and heavy weight. A small charge may be applied when your order contains fragrances or haircare.
Delivery time and options
Once Strawberrynet has received your payment, your order will usually be dispatched within 24 hours and you will receive an email confirmation once it ships. You can also check your order status through the website at any time.
For Standard Shipping with signature deliveries, you can expect to receive your order within 4-6 days to major cities and up to 10-14 days for more remote areas. Your order can be tracked through the tracking system and a signature is required for delivery. If you have not received your order after 14 business days please contact Strawberrynet.
For Standard Shipping (No Signature) deliveries, most customers will receive their order in 10-14 days, however it may take 14-21 days for more remote destinations. A signature is not required for delivery and tracking is not available. Orders to military addresses or PO boxes must be sent via Standard Shipping (No Signature). Please note that orders shipped by non-registered post are shipped at the customer's own risk, since no tracking is available for such shipments and a signature is not required for delivery.
Most delivery delays are due to unavoidable customs checks or because no one is home to sign for the delivery. Signature will refund the extra charge for orders held in customs, but not for delays due to lack of a signature.
For RM 112.50, Express Shipping orders are delivered anywhere in the world within 2-3 days. This excludes any time required for customs clearance. Please note that fragrance or home scent orders cannot be sent via express shipping.
All shipping costs are converted to local currency based on the daily exchange rate.
Cancel your order on Strawberrynet
Most orders are processed within one hour and so cancellation is not certain for all orders. You can request to cancel your order through the ‘Contact Us’ page within one hour of the order being placed. Any request received after that may not be accepted as in most cases order packing and dispatch will already have taken place.
Return and refund policy on Strawberrynet
If you're not 100% satisfied in any way with an item you've received, please e-mail Strawberrynet within 30 calendar days of receipt, and within 3 months from the order date. Returns can only be made once authorized by Customer Services.
In case you have ordered the wrong product, then you can still return for a full refund but please note that the items must be unopened and unused and you will have to bear postage costs.
Strawberrynet will refund postage costs if the item is defective or sent due to our error. Please check your fragrance or home scent orders carefully, as fragrances and home scents cannot be returned under any circumstances due to international aviation restrictions.
In order to process your returns as quickly as possible, all returns must include:
· A copy of your delivery note or your order number
· Return authorization (obtainable from Customer Services)
· Reason for return
Please ensure that items are packed securely to prevent any damage in transit.
In case of problems with order received
Any problems with items you receive must be reported to Strawberrynet within 30 days of receipt. The company guarantees a money back refund without question if you are dissatisfied in any way. Items must be returned in the original condition in which they were received.
If there is any defect in the product on receipt then it may be returned to Strawberrynet for a refund at that time. Be sure to contact the orders department at orders@Strawberrynet.com before returning anything so they can inform you where to send and how to arrange the refund.
Returned items will be refunded using the same method used to make payment for the order. Return postage will be reimbursed in case of damaged, defective or incorrectly sent items and will be credited using the same method used to pay for the order, or through store credit in special circumstances.
Contact the Strawberrynet customer care team
In case of any assistance with your order or product details, you can reach out to the Strawberrynet customer care team at info@Strawberrynet.com or by call at (852) 2591 0300. The team is available Monday to Saturday from 9:00 a.m. to 6:00 p.m. except on Sundays.
You can also send a fax on (852) 2811 5138 or fill out the web form online at https://myen.Strawberrynet.com/customer-service/contact-details.