Terms and Conditions

  • Valid on any orders made on Taobao & Tmall via ShopBack from 8 Mar 2017 onwards. 
  • Only items found in https://ai.taobao.com are eligible for cash rewards and prizes.
  • Once you've made your payment, please ensure that you submit your Order ID within 7 working days. Cash rewards and prizes will take 5 working days to be tracked after submission and 100 days to turn redeemable. 
  • 1 Order ID is entitled to 1 Cash Reward. If you buy more than 1 of the same item in one cart order, it will be considered as 1 Order ID. i.e. 5 x same lipsticks = 1 Order ID = 1 Cash Reward. 2 x different items = 2 Order IDs = 2 Cash Rewards.
  • Cash Reward amounts and prizes will be awarded to customers at random. Customers will be able to see the final amount only when it's tracked in their ShopBack accounts.
  • The cash reward/prizes will only reflect inside the customer’s ShopBack account once the customer has received the item and confirmed delivery within their Taobao/Tmall account.
  • Cash Reward and prizes will only be tracked once you've made your payment and submitted your Order ID correctly to ShopBack.
  • Incomplete forms will not qualify for Cash Rewards or prizes. Please ensure that the confirmation page appears before leaving the page.
  • If your Cash Reward/prize is not tracked in your ShopBack account after the 7th day, please submit a 'missing Cashback' request and our customer service will entertain your request shortly.
  • Please ensure you complete your purchase within 1 window after clicking through ShopBack. 
  • Cashback is not applicable to taxes, fees and service charges, purchases of gift cards, rejected orders and cancelled orders.
  • Accounts that engage in fraudulent orders/activities to game/cheat the system will be banned and Cashback forfeited.
  • ShopBack reserves the right to deny Cash Rewards or prizes if customer does not fulfill the above terms & conditions.
  • ShopBack reserves the right to determine the Cash Rewards and prizes given to customers.
  • ShopBack reserves the right to change the terms & conditions without prior notice.