Marketplace
Taobao
Up to 10% Cashback
New Customer
RM30
Existing Customer (Up to 10%)
10%
Cashback timeline
Purchase
Tracked in
4 days
Confirmed in
120 days
Terms and exclusions
Refunds, cancellations and no-shows
Any rejected, cancelled, refunded, exchanged or returned purchases will not be eligible for Cashback.
Other terms and conditions
Taobao terms and conditions
- Cashback will be tracked 1 day after you have received your order and click “Confirm Delivery” (“确认收货”)
- Cashback rates vary for different products set by different stores. Shopback will give out the cashback according to commissions received by the Taobao stores
- The usage of Tmall Points and Vouchers, any instalment payment methods will still qualify the purchase for Cashback
- Cashback will not track if using a third party payment that redirects to new tab or app
- For extension, only version 6.6.9 onwards has cashback and need to activate the cashback in the extension
- After adding the first product in the cart, you can continue add item from the same merchant without going back to Shopback app.
- After adding the first product in the cart, you have to redirect from shopback app / shopback web again and add a new item from a different merchant
- Any amount offset by Taobao Points, Merchant Vouchers, Timed offers or new store promotion will not be eligible for Cashback, only the remaining paid amount will be eligible for Cashback.
How It Works
Cashback tips
Remember to check T&Cs
Check carefully for Cashback exclusions and caps before you buy or book to avoid disappointment. Don't forget the terms and conditions on any promotion and campaign pages.
Check carefully for Cashback exclusions and caps before you buy or book to avoid disappointment. Don't forget the terms and conditions on any promotion and campaign pages.
Restart from this platform every time
Complete your shopping in one go: Always start from this platform to visit the store directly, for every new transaction. If your store visit is interrupted by an app update or download screen, restart your shopping from our platform.
Complete your shopping in one go: Always start from this platform to visit the store directly, for every new transaction. If your store visit is interrupted by an app update or download screen, restart your shopping from our platform.
Don't use adblockers or click on other links
Don't click on any third party links or extensions or use VPN or adblocking software, as they could result in your Cashback not being tracked. Some examples include: Facebook ads, Google Ads, other loyalty or cashback extension links.
Don't click on any third party links or extensions or use VPN or adblocking software, as they could result in your Cashback not being tracked. Some examples include: Facebook ads, Google Ads, other loyalty or cashback extension links.
Try not to change website settings
Avoid modifying the website language, currency or region once you reach Taobao app or website - doing so may interfere with Cashback tracking.
Avoid modifying the website language, currency or region once you reach Taobao app or website - doing so may interfere with Cashback tracking.
Empty shopping cart first
For Taobao, you need to clear your cart, close the Taobao app, open this platform to visit the Taobao app or website and complete your purchase there in order to earn Cashback. You need to do this for each purchase.
For Taobao, you need to clear your cart, close the Taobao app, open this platform to visit the Taobao app or website and complete your purchase there in order to earn Cashback. You need to do this for each purchase.
Restart from this platform if payment fails
If you encounter payment errors during your purchase, you should restart your visit to the Taobao from this platform to ensure that your Cashback continues to be tracked.
If you encounter payment errors during your purchase, you should restart your visit to the Taobao from this platform to ensure that your Cashback continues to be tracked.