About TIME Internet
TIME is a fixed line telecommunications provider that offers a full suite of domestic and international connectivity, and data centre solutions to the Wholesale, Enterprise and SME & Consumer markets. They also deliver pure fibre home broadband services at speeds of up to 500Mbps to consumers in Malaysia – the country’s fastest.
TIME is committed to offering complete fibre network solutions and value-added services to meet insatiable demands for fast, reliable and secure bandwidth. They are able to deliver on their commitment thanks to the Cross Peninsular Cable System (CPCS), their nationwide fibre optic network, the anchor of their core fixed line business. Fully future-proof and resilient, the CPCS delivers exceptional availability, speed and reliability.
TIME’s vision is a global one, and their strategic stakes in international submarine cable systems such as Unity, Asia Pacific Gateway (APG), Asia-Africa-Europe-1 (AAE-1) and FASTER, enable them to meet this vision by connecting Asia to the rest of the world and back. Their cable landing stations are a crucial component of the international submarine cable assets, serving as termination hubs for seamless international and domestic connectivity. TIME also offers international-class storage and value-added ancillary services through our certified, carrier-neutral data centre facilities.
History of TIME
TIME Internet has been in business for more than two decades, and has built a reputation for high-performance solutions, product innovation and unwavering customer commitment. The company was listed on the Stock Exchange of Malaysia in 2001 and has since become a reliable name in connectivity. Based in Kuala Lumpur, TIME offers a full suite of domestic and international connectivity, and data centre solutions to the Wholesale, Enterprise and SME & Consumer markets.
Their pledge is to continue pursuing service excellence and pushing the boundaries of technological performance, while offering best-in-class telecommunications solutions in Malaysia and beyond.
Products available on TIME
TIME Internet is a leading name in Malaysia for fixed line and broadband connections. The product suite available by this brand include:
| Personal |
|---|
| Broadband (Small Business) | Voice (Small Business) |
|---|---|
| Fibre Business Broadband | Business Calls |
| SIP Ethernet |
| Connectivity (Enterprise) | Calls (Enterprise) | Managed Services (Enterprise) | Value-added Services (Enterprise) |
|---|---|---|---|
| Leased Line (Point-to-Point) | Business Calls | Managed Virtual Firewall | Bandwidth on Demand |
| Branch Network Connectivity | SIP Ethernet | Managed Virtual Router | Class of Service |
| Dedicated Internet | Business Conference | DDoS Protection | 100% SLG |
| Cloud Interconnect | Toll Free Services | Security & Performance Optimisation | Internet Disaster Recovery |
| Managed WiFi | Clean Pipe Internet | ||
| Wireless IP VPN | IPSec VPN |
| Carrier |
|---|
Personal plans
The Casual Surfer
Speed: 100 Mbps plan
Price: RM99/month
Voice: TIME Home Voice Basic with a pay-as-you-use model
A one-time charge of RM300 is applicable and subscribers are not entitled to promotions. This plan can have up to 6 connected devices and allows users to download a HD movie in 2 minutes and 39 seconds.
The Heavy Duty Surfer
Speed: 500 Mbps
Price: RM139/month
Voice: TIME Home Voice Lite
- RM2.50/month
- Free 30 mins/month
- Free DECT Phone worth RM149
A one-time charge of RM300 is applicable and subscribers are not entitled to promotions. This plan can have up to 8 connected devices and allows users to download a HD movie in 53 seconds.
The Extreme Surfer
Speed: 1 Gbps
Price: RM199/month
Voice: TIME Voice Home Max
- RM10/month
- Free 300 mins/month
- Free DECT Phone worth RM149
A one-time charge of RM300 is applicable and subscribers are not entitled to a Time Internet promotion. This plan can have more than 8 connected devices and allows users to download a HD movie in 32 seconds.
Please note: All personal plans have a contract option of 12 months or 24 months and include a TP-Link Archer C1200 Router except for the 1 Gbps plan which includes a D-Link DIR-882. These plans are subject to a 24-month contract term. Entitlement of free minutes for these plans are renewable monthly and cannot be carried forward. Normal call rates apply upon full utilisation of free minutes.
Voice calls are charged at a rate of 10 sen/min to all fixed and mobile numbers nationwide, and 8 sen/min for IDD calls to 60 countries.
Small business plans
Get ahead with superior fibre Internet connectivity for your business with the following TIME plans.
TIME Fibre Business Internet
Speed: 20 Mbps
Price: RM238/month
Contract term: 24 months
Additional features: Dynamic IP
Voice package: 2 Voice Lines
Free equipment: ONU + TP-Link AC1200 Router and 2 single phone lines
Speed: 50 Mbps
Price: RM338/month
Contract term: 24 months
Additional features: Dynamic IP
Voice package: 2 Voice Lines and Voice calls worth RM500
Free equipment: ONU + TP-Link AC1200 Router and 2 DECT phones
Speed: 100 Mbps
Price: RM398/month
Contract term: 24 months
Additional features: Dynamic IP
Voice package: 2 Voice Lines and Voice calls worth RM500
Free equipment: ONU + TP-Link AC1200 Router and 2 DECT phones
Please note that in case of a Time Internet promotion offering a lower rate, the promo price is valid only for the first 24 months.
The voice rates are 11 sen/min for calls to all fixed and mobile numbers nationwide, and 8 sen/min for IDD calls to 60 countries. Entitlement of RM500 free calls must be utilised within 12 months of activation.
Enterprise Solutions
Features
- A comprehensive suite of telecommunications services including leased lines, IP VPN and dedicated Internet.
- Domestic and International Reach – stay connected locally or communicate across borders
- Time Service Level Guarantee – Uninterrupted connection through a highly secure, self-healing network
- Dedicated support team – Certified tech team assigned to manage your network
Security & Performance Optimisation Solution
Time Managed Perimeter Solution
TIME Managed Perimeter Solution provides enterprise-grade network performance and security solutions for ironclad protection against external threats.
TIME Managed Perimeter Solution provides a comprehensive suite of network performance and security solutions that ensure your network remains up and running all the time. Its advanced security features enable you to effectively predetermine vulnerabilities and safeguard your network against malicious attacks.
Features
- Reliable and Non-invasive: Highly secure solution that does not interrupt day-to-day operations.
- High Service Availability: No compromise on network performance.
- Improved Efficiency: Refocused in-house IT resources.
Key specifications
Service availability
- Managed Security for Network Security
- Managed Link Controller for Network Resiliency
- WAN Optimiser for Network Performance
Key attributes of the Enterprise plan
- Dedicated Internet connectivity
- Dedicated service
- High-availability design
- Enterprise-grade equipment
- Quality of Service features
- Network monitoring & in-depth reporting
Carrier Solutions
Offering a comprehensive suite of domestic and global connectivity and voice services, TIME’s wholesale solutions are backed by an advanced fibre optic network of virtually limitless capacity, and are flexible enough to bend according to your needs.
Data
Their point-to-point domestic and international connectivity services are designed to serve your needs regardless of your connection or termination point.
Data solutions
Leased Line: International Private Leased Circuit (IPLC) /International Ethernet Private Line (IEPL)
Internet
From dedicated point-to-point Internet connectivity to extensive multi-peering IP Transit, Time Internet offers scalable and customisable high-speed Internet access solutions.
Internet solutions
- Internet Direct
- IP Transit
Voice
TIME offers a full spectrum of voice offerings to cater to different market needs. From fixed to mobile termination, you can be assured of the best voice services delivered via their high quality Premium or Standard route.
How to schedule a TIME Internet installation
Step 1: Pick a date convenient to you and inform TIME customer care. You can contact them via their helpline or place a request on their website.
Step 2: A TIME installer will call you to confirm the appointment and assist with the connection services. Just be sure someone 18 or older is home at the appointed time.
Step 3: The installer will test your connection and equipment and answer all your questions.
Payment and documents required by TIME
Documents: MyKad / passport for non-Malaysians
Payment: Credit card (American Express / MasterCard / Visa) if the Auto Debit payment method is selected
TIME Internet promotion offers and rewards
TIME Rewards are an ongoing promotion by the company to reward and thank loyal customers. Here, customers can enjoy surprise rewards that are up for grabs on the 15th of every month via TIME Self Care.
How does TIME Rewards work?
Log in to TIME Self Care on the 15th of the month to grab your share. Rewards are available on a first-come, first-served basis, so act fast before they are fully grabbed. Please note that each customer is only eligible for one reward each year. Once the reward has been successfully grabbed, it will be saved under “Rewards” page. Be sure to redeem your rewards at participating outlets before the voucher expires.
You will need to be an active TIME Fibre Home Broadband subscriber with a TIME Self Care account to be eligible to participate in TIME Rewards. If you do not have a TIME Self Care account, do register on the website.
The rewards will be up for grabs on the 15th of every month, but it is only valid for customers who have not grabbed their reward that year. Log in to TIME Self Care early on that day to ensure you do not miss the reward. The reward claimed is non-transferable. You are required to present your reward voucher at participating merchant’s outlet for redemption and validation.
In addition, you can stay tuned to the latest TIME Internet promotion 2018 and other latest offers by subscribing to their newsletter.
TIME Internet cashback and deals on ShopBack Malaysia
Individuals looking to purchase a high-speed internet connection from TIME in Malaysia can enjoy several additional discounts and benefits when they purchase via ShopBack. Here, one can not only view any available TIME Internet promo code offers but also get additional cashback with every purchase through ShopBack. Some of the offers have been listed below:
| Offer | ShopBack Deal | Terms and Conditions |
|---|---|---|
| High-speed Internet | Up to RM 25 cashback | Get the best high-speed Internet plans in Malaysia from TIME Internet TIME Internet T&Cs apply |
How to shop on TIME Internet using ShopBack
ShopBack offers up to 5% cashback on various items if you shop from TIME Internet in Malaysia. Here are the steps you need to follow to earn cashback from ShopBack:
Step 1: Visit the ShopBack website and click on the TIME Internet link at the bottom of the homepage. You can also use the search box to find the link to the store.
Step 2: Click on “Activate Cashback” button on the top left corner of the page.
Step 3: Look for the latest TIME Internet promo code or coupon code in the voucher codes, promo codes, discount codes and coupons section.
Step 4: You will be redirected to the TIME Internet website to browse and select the items.
Step 5: When you place the order, you will be eligible to earn cashback from ShopBack. The cashback rates differ based on product categories and based on whether you are a new or an existing customer.
Manage your account with TIME Internet Self care
The TIME Internet Self Care section allows you to manage your account and subscribed services online. Here, you can:
- View your profile and subscribed services
- View and pay your bills
- Apply for Auto Debit payment method
- Change your subscription plan
- Access special offers and privileges
To register yourself for Self Care simply visit the website and click on the Self Care section. Fill in the relevant details and submit your application. You will be registered soon and can avail all the benefits instantly. The steps to register are as follows:
- Click on the Self Care section on website
- Enter your Account Number
- Enter your MyKad / Passport number (your default Username, not changeable)
- Enter your preferred password
- Read and accept the Terms and Conditions
- Click register and you’re done.
Contact the TIME Internet customer care
For queries relating to Personal and Small Business plans, you can connect with the team at 1800 18 1818 or +603 5021 2122 (if you are abroad). You can also email them at cs@time.com.my.
For queries relating to Enterprise & Carrier plans, you can connect with the team at 1800 18 2828 or +603 5021 2188 (if you are abroad). You can also email them at support@time.com.my.
You can also write to the company at the following address
No. 14, Jalan Majistret U1/26,
HICOM Glenmarie Industrial Park,
40150 Shah Alam,
Selangor, Malaysia
In addition, you can follow the brand on social media for latest TIME Internet promo code offers and discount deals.
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