Marketplace
Tmall
Up to 10% Cashback
Up to 10.5% Cashback
Cashback timeline
Purchase
Tracked in
4 days
Confirmed in
100 days
Terms and exclusions
Refunds, cancellations and no-shows
Any rejected, cancelled, refunded, exchanged or returned purchases will not be eligible for Cashback.
Other terms and conditions
Tmall terms and conditions
- Upon adding the first product in the cart, user can add item from the same merchant for Cashback to be tracked
- Only Cashback eligible products will be tracked in your ShopBack account
- After adding the first product in the cart, user has to return to ai.world.taobao.com(ShopBack) to add another new item for a different merchant in order to get cashback for both
- For extension, only version 6.6.9 onwards has Cashback
- The usage of Tmall Points and Vouchers, any instalment payment methods will still qualify the purchase for Cashback
- Any amount offset by Tmall Points, Merchant Vouchers, Timed offers or new store promotion will not be eligible for Cashback, only the remaining paid amount will be eligible for Cashback
- Cash rewards will vary according to items purchased
- Use ShopBack Cashback Button by downloading from: https://www.shopback.my/cashback-button
- Click through ShopBack for every item you wish to Add to Cart/Purchase
- Activate ShopBack Cashback Button before adding items to the cart
Cashback tips
Remember to check T&Cs
Check carefully for Cashback exclusions and caps before you buy or book to avoid disappointment. Don't forget the terms and conditions on any promotion and campaign pages.
Check carefully for Cashback exclusions and caps before you buy or book to avoid disappointment. Don't forget the terms and conditions on any promotion and campaign pages.
Restart from this platform every time
Complete your shopping in one go: Always start from this platform to visit the store directly, for every new transaction. If your store visit is interrupted by an app update or download screen, restart your shopping from our platform.
Complete your shopping in one go: Always start from this platform to visit the store directly, for every new transaction. If your store visit is interrupted by an app update or download screen, restart your shopping from our platform.
Don't use adblockers or click on other links
Don't click on any third party links or extensions or use VPN or adblocking software, as they could result in your Cashback not being tracked. Some examples include: Facebook ads, Google Ads, other loyalty or cashback extension links.
Don't click on any third party links or extensions or use VPN or adblocking software, as they could result in your Cashback not being tracked. Some examples include: Facebook ads, Google Ads, other loyalty or cashback extension links.
Empty shopping cart first
For Tmall, you need to clear your cart, close the Tmall app, open this platform to visit the Tmall app or website and complete your purchase there in order to earn Cashback. You need to do this for each purchase.
For Tmall, you need to clear your cart, close the Tmall app, open this platform to visit the Tmall app or website and complete your purchase there in order to earn Cashback. You need to do this for each purchase.
Restart from this platform if payment fails
If you encounter payment errors during your purchase, you should restart your visit to the Tmall from this platform to ensure that your Cashback continues to be tracked.
If you encounter payment errors during your purchase, you should restart your visit to the Tmall from this platform to ensure that your Cashback continues to be tracked.