Touch ‘n Go
About Touch ‘n Go
The Touch ‘n Go eWallet is an electronic wallet (e-wallet) that holds electronic money (e-money). This service via mobile application is offered by TNG Digital Sdn. Bhd. (TNGD). The Touch ‘n Go eWallet provides services such as reloads, payments, funds transfer, via your smart phone, anywhere and anytime within Malaysia.
With this eWallet, you can explore all the delightful activities offered in Malaysia without carrying a single currency note. Ensuring the safety of all individuals, the Touch ‘n Go eWallet is also licensed by Bank Negara Malaysia (BNM).
This wallet is changing the landscape of e-payments and connecting Malaysians to all aspects of urban mobility. In addition, a Touch ‘n Go eWallet promo code, can offer you great benefits on every purchase.
History of Touch ‘n Go
Touch 'n Go Sdn Bhd (TNGSB) was incorporated in October 1996 and launched its services in March 1997 at the Metramac Highway and PLUS Expressways. It provides a mode of payment via a prepaid e-payment card called the Touch ‘n Go card.
The card provides users with a means to perform cashless low value transactions which is simple and convenient. It totally discards the need to carry and search for loose change when making payments.
Touch ‘n Go is now the one and only Electronic Toll Collection (ETC) operator for all highways in Peninsular Malaysia. It is also being accepted as the Common Ticketing System (CTS) for major public transports in Klang Valley.
Use eWallet For Your Everyday Spend
· Movie Tickets
· Theme Park
· Mobile Reload
· Transfer Money
· Flight Tickets
· Food & Beverages
· Beauty & Healthcare
· Bill Payment
· Petrol Station
Using your eWallet for any of these services not only makes it a much easier experience but also offers great discounts such as during a Touch ‘n Go eWallet movie promotion.
Exciting benefits of this eWallet
Pay for movie tickets: Experience the big screen with bigger discounts and offers.
Buy with confidence: Pay with peace of mind using faster, easier, and secure transactions.
Auto-reload: Activate the Auto-reload function and be worry-free about your eWallet balance.
Quick payment: Enjoy a seamless retail payment experience without having to worry about insufficient eWallet balance.
Transfer money easily: Manage your funds anytime and anywhere with no extra charge.
Pay for your flights: Get a ticket and fly to your favourite places with your eWallet.
Offers: Enjoy amazing rewards with seasonal contests and special Touch ‘n Go eWallet promotion deals all-year-long!
Pay for apps easily: Don’t worry about monthly payments for your apps! Just set it up once and you’re all set.
Track your expenses: Keep an eye on your expenses with a record of every transaction
Backed by Money-back Guarantee: Pay confidently with enhanced security features
Easy Reload Methods: Simply reload with cash, debit/credit card and bank transfer
eWallet size up to RM5,000 per month: Transfer money easily to peers and pay at 80,000 merchant points nationwide
Types of wallets offered by Touch ‘n Go
There are 3 types of wallet sizes that you can choose to register with:
1. A default wallet size of RM200 is added to your account once you’ve downloaded and registered.
2. By registering and linking with a credit/debit card, your eWallet size will be increased to RM1,500.
3. If you register for an RFID tag at appointed Fitment Centre into the eWallet, you will be granted a higher wallet size of RM5,000.
How to register for your Touch ‘n Go eWallet
Going cashless in Malaysia has never been easier. Simply follow the steps given below to register your account and get started.
Step 1: Click "Create Account" at login Page
Step 2: Enter your contact number and submit the OTP code send to you
Step 3: Set your 6-digit PIN and security question/answer
Step 4: Enter your personal details and you're done!
Be sure to look out for any relevant Touch ‘n Go promo offer when your register!
How to pay using the Touch ‘n Go eWallet
Step 1: Choose your service (Prepaid, Postpaid or Pay Bills)
Step 2: Select your operator
Step 3: Enter your bill account details and the amount
Step 4: Click “Submit” and enter your 6-digit PIN
Your payment is completed. To get the best out of your payment experience, don’t forget to check for a relevant Touch ‘and Go eWallet promotion!
Payment options at Touch ‘n Go eWallet
All transactions performed via the Touch ‘n Go eWallet is in Malaysian Ringgit only.
You can reload your account via the following methods:
· Online banking (FPX)
· Debit/credit card
· Touch ‘n Go eWallet Reload Pin
Note that the minimum reload amount is RM10 for all wallet sizes and the maximum reload for RM200 wallet sizes (including Singaporean) is RM200. For RM1500 and RM5000 wallet sizes, there is a maximum limit of RM500 per transaction.
Touch ‘n Go eWallet promotion offers and deals
Enjoy massive savings and better deals when you pay via Touch ‘n Go. With this eWallet, you are sure to have a Touch ‘n Go eWallet promo code or Touch ‘n Go eWallet voucher for a variety of activities.
Visit the ‘promotions’ sections for the latest deals and updates. In addition, you can also follow the brand on social media for the latest news.
Touch ‘n Go eWallet promo deals on ShopBack Malaysia
Customers that use the Touch ‘n Go eWallet in Malaysia can enjoy several additional discounts and benefits when they buy via ShopBack, along with additional cashback for every purchase. Some of the TNG eWallet promotion offers have been listed below:
|Offer||ShopBack Deal||Terms and Conditions|
|Cashback Offer||Up to RM10.00 Upsized Cashback||Get Cashback when you register and reload on Touch 'n Go eWallet Touch 'n Go T&Cs apply|
How to pay on Touch ‘n Go eWallet using ShopBack
ShopBack offers up to RM10.00 upsized cashback on various purchases if you pay via the Touch ‘n Go eWallet in Malaysia. Here are the steps you need to follow to earn cashback from ShopBack:
Step 1: Visit the ShopBack website and click on the Touch ‘n Go eWallet link at the bottom of the homepage. You can also use the search box to find the link to the store.
Step 2: Click on “Activate Cashback” button on the top left corner of the page.
Step 3: Look for the latest Touch ‘n Go eWallet promo code or other deals in the voucher codes, discount codes and coupons section.
Step 4: You will be redirected to the Touch ‘n Go eWallet to complete your payment.
Step 5: When you finalise your payment, you will be eligible to earn cashback from ShopBack. The cashback rates differ based on product categories and based on whether you are a new or an existing customer.
Touch ‘n Go eWallet usage and transfers
Touch ‘n Go eWallet users can transfer money to other eWallet users by clicking the “Transfer” icon on the home-screen. However, the maximum amount is subject to your daily transaction limit based on your eWallet size. Please note that users with eWallet size of RM200 are not able to transfer money.
In addition, the daily limitations for the wallet usage are as below:
· Daily transaction limit to be RM1,000 across all mobile platforms
· Daily transaction limit to be RM1,000 for all wallet sizes (RM200, RM1500 and RM5000)
Daily transaction limit includes the following transactions, where the status is successful only:
· In-app payment
· QR code payment
· Money transfer to another eWallet user
Managing your Touch ‘n Go account
Here are simple tips that can help you manage your account in a better manner and deal with common concerns.
Forgot login id or password:
Click “Forgot Your ID or Password?” to set up your new login details. Follow the steps listed below:
Forgot Log In:
· Key in IC type, your registered IC number and answer the security question
· You will receive a login ID to the registered phone number through SMS
· Key in your LogIn ID and answer a security question
· Set up a new password.
Forgot your 6-digit pin
Follow these simple steps:
· Click user profile icon
· Click forgot 6-Digit-Pin
· Answer security question
· Set up new 6-Digit-Pin
Change the security questions
You may use these simple steps:
Click on the “reactivate your account?” at the Touch ‘n Go eWallet login page.
Click “Reset Security Question”
Key in Login ID and reset code (can be obtained by calling Customer Careline at 03-27148888)
Receive the reset code via SMS on your registered mobile number
Set up new security question and answer
Reactivate a suspended account
You can reactivate any suspended account by following the steps below:
Step 1: Click “Reactivate your account” at login page
Step 2: Click Reactivate Account
Step 3: Input Login ID, Security Question and Answer
Step 4: Click to receive OTP
Step 5: Key in OTP
Step 6: Account successfully activated
Save time with the auto-reload function
Auto-reload is a reload function that allows you to set a desired amount to be auto-debited from an authorised credit card. This amount will be auto-reloaded to Touch ‘n Go eWallet when the eWallet balance falls below the minimum balance (threshold) set by you.
Activate the auto-reload function using the steps given below:
Step 1: Launch the Touch ‘n Go eWallet app.
Step 2: Tap “Reload eWallet” icon, and tap “Auto-reload” icon.
Step 3: If you have already saved a favourite credit card in the Touch ‘n Go eWallet, skip to step 6.
Step 4: Users are required to enter credit card details, check the consent box to authorize Touch ‘n Go eWallet to charge RM1 for verification purposes and click the ‘Add This Card’ Button. RM1 will be refunded upon successful verification.
Step 5: Users will be redirected to the card issuing bank page where you need to enter the One Time Password (OTP) received via SMS from the card issuing bank.
Step 6: Users get to select threshold amount (RM20 – RM100) and their desired auto-reload amount (RM20, RM50, RM100, RM150, RM200 or RM250). Auto-reload will be triggered when the eWallet balance is lower than the threshold amount set by user.
Step 7: Select one favourite credit card. Debit cards are not supported for the auto-reload function.
Step 8: Tap “Save” and you’re done!
Note that only MasterCard or Visa credit card issued by banks in Malaysia and Singapore are supported at the moment for the auto-reload function.
Refund procedure for the Touch ‘n Go eWallet
In case you terminate your Touch ‘n Go eWallet and still have balance in it, the amount will be refunded to your bank account in the following cases:
Account termination: 14 days for refund into customer’s bank account
Adjustment - unsuccessful reload: T + 2 working days for refund into customer’s eWallet account
Adjustment - unsuccessful purchase: T + 2 working days for refund into customer’s eWallet account
Adjustment - overcharge of RFID transactions: Immediate upon receiving instruction from toll service providers for refund into customer’s eWallet account
Security tips to keep your Touch ‘n Go eWallet safe
In case of loss of smartphone that has the Touch ‘n Go eWallet account, please follow these few steps:
Step 1: Contact the customer care team at 03-2174 8888 to immediately suspend your Touch n’ Go eWallet account. This is to protect your balance in your Touch n’ Go eWallet account
Step 2: Contact your mobile service provider to block your SIM card immediately to avoid any attempt to request OTP to reset your Touch n’ Go eWallet password/ PIN
To ensure that your account is secure make sure you activate your smartphone auto-lock-screen at all times and never share your 6 Digit PIN with anyone.
Connect with the customer care team
In case you have any additional questions or need assistance in managing your Touch ‘n Go eWallet, be sure to connect with the customer care team via the following methods.
Email at firstname.lastname@example.org
Call at 03-2714 8888.
In addition, be sure to follow the brand on social media for all the latest updates. Download the app today for a seamless cashless experience that offers additional savings and benefits.
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