We are currently undergoing system updates for Uniqlo to serve you better, therefore, Cashback is temporarily paused. Do check in soon for further updates.
- ShopBack must be the last link you clicked in order to get Cashback. If other website links are clicked after clicking through ShopBack, Cashback will not be tracked (E.g. coupon and deal websites)
- If for some reason your payment made on merchant page has failed, do click through ShopBack again and re-do your purchases to ensure tracking is still active
- Return to ShopBack and click through to the merchant every time you are making a new transaction.
- If you are making 3 separate transactions on the merchant, you should click through ShopBack 3 times, each time before making a new purchase.
- For more details: www.shopback.my/terms-and-conditions
UNIQLO in Malaysia provides casual and evergreen fashion-friendly clothes for everyone. The name comes from the words ‘unique’ and ‘clothing’ and has become synonymus for inexpensive clothes and great design throughout the globe. The company brands its clothing range to that of ‘LifeWear.’
According to the brand, who one is and what they believe in, is what they wear every day; and this is what makes UNIQLO a niche brand. Their apparel is high-quality, innovative, functional and affordable borne from the Japanese values of simplicity, quality and longevity.
At UNIQLO the team believes that a perfect shirt can always be made more perfect with an aim to be the best in fit and fabric made to be affordable and accessible to all.
History of UNIQLO
UNIQLO is a Japanese company formed as a division of Japanese retail holding company Fast Retailing. Founded by Tadashi Yanai it is now led by creative directors Nicole and Michael Colovos. This influential brand is known for minimalist lines and sharp designs. The company started from one store in Hiroshima, Japan in 1984, and has now grown to more than 1300 stores in 15 countries. Through Asia, London, the USA and Europe, their life-enhancing apparel has been embraced and loved by all.
In Malaysia, UNIQLO was established in June 2010 as a joint venture with the Malaysian apparel company DNP Clothing Sdn Bhd, and the venture launched its first store in November 2010. Their stores are located mainly in Kuala Lumpur, with the network expanding to 43 stores by the end of January 2018.
To ensure high standards and reasonable prices, The Company designs and manufactures every single item themselves, although they are known to collaborate occasionally with innovative partners.
Products sold on UNIQLO
UNIQLO offers its customers a huge array of apparel and wardrobe essentials for unique style and comfort. Men, women and kids can find well-tailored and smart clothes at an affordable range. Trendy selections such as 2-way stoles and T-shirts are perfect to stylise your wardrobe. In addition, weekly additions and limited editions further allow you to update your attire the way you like.
Here, we bring you some of the product categories and sub categories available on UNIQLO.
|Women||Men||Kids and Babies|
|Uniqlo U||Uniqlo U||UT Collection|
|UT Collection||UT Collection|
|UNIQLO SPORT||UNIQLO SPORT||UNIQLO SPORT|
|Supima Cotton||Supima Cotton||HEATTECH|
|Easy Care||Easy Care||Magic For All|
|Magic For All||Magic For All||UT Collection|
|Disney Fantasia||Disney Fantasia|
|Women||Men||Kids and Babies|
|Jacket & Parka||Jacket & Coat||UT (Graphic T-shirts)|
|Ultra Light Down||Ultra Light Down||Tops|
|TOPS||TOPS||Innerwear & Lounge|
|Dresses & Tunics||Casual Shirts||Short Pants|
|Shirts & Blouses||Dress Shirts||TODDLERS & BABIES|
|Polo Shirts & T-shirts||T-shirts & Tank Tops||Toddlers|
|UT (Graphic T-shirts)||UT (Graphic T-shirts)||Babies (Newborn)|
|Womnen||Men||Kids and Babies|
|Leggings Pants||Shorts & Cropped|
|Shorts & Skirts||Kando Pants (Dry Stretch)|
|INNERWEAR & LOUNGE||INNERWEAR & LOUNGE|
|Underwear||Socks & Legwear|
|Socks & Legwear||Loungewear|
Whether you are looking for a suave reversible denim jacket, professional and chic workwear or even some faux leather, UNIQLO has you covered. To make sure you’re in trend for the upcoming season, don’t forget to check out the latest Spring/ Summer collection with exciting UNIQLO deals.
How to shop at UNIQLO
Shopping online is extremely quick and easy on UNIQLO. To buy your favourite products, simply follow the steps below:
Step 1: Browse through the categories for popular items or search for something particular using the search bar.
Step 2: Select the item and click on it to view the detailed description. Choose your size and add the item to the shopping cart.
Step 3: Add as many products as you would like to your cart and then go to your Shopping Bag on the top right side of the page to review your order. If everything is in order, click on Checkout.
Step 4: Review or add your details here such as billing address and payment method. In case your order amount is below RM150, you will be charged shipping charges of RM20. Additionally, if you have any UNIQLO coupons, you can enter the code in the space given here and further lower the price.
Step 5: When you’re ready to complete your order, click on the “Place Order Now” button and the order will be processed immediately. Make sure you review this page carefully, as you won’t be able to make changes to your order once payment has been processed. You’ll also be sent a confirmation email shortly after placing your order.
Payment options on UNIQLO
UNIQLO accepts payment via Visa and MasterCard credit card, FPX and online banking. All the payment transactions are supported by MOLPay Sdn Bhd. which is currently the safest and award-winning online payment gateway that facilitates e-commerce merchants' online store in Malaysia to process online transactions.
UNIQLO coupons, deals and cashback with ShopBack
UNIQLO also makes shopping exciting for all its customers by offering several deals and discounts adding to their savings. In addition, when you shop via ShopBack, you can also enjoy additional cashback and other benefits. Some of the best deals for UNIQLO by ShopBack have been detailed below.
|Offer||Deal||Terms and Conditions|
|New Arrivals||Up to 3.5% Cashback||Valid on Slim fit UNIQLO jeans from RM149.90|
|Click & Collect||Up to 3.5% Cashback||Pick up your packages in selected UNIQLO stores for free | Valid for orders below RM150: RM0 for Click & Collect at UNIQLO stores, RM6 for pick up at CollectCo points, RM20 for shipping via GDEX|
|Free delivery||Up to 3.5% Cashback||Applicable for free delivery on orders above RM150.| Free exchanges at 40 physical stores in Malaysia (subject to availability)|
How to Shop on UNIQLO using ShopBack
Step 1: Visit the ShopBack website and click on the UNIQLO store at the bottom of the homepage. You can also use the search box to find the link to the merchant store.
Step 2: Click on “Activate Cashback” button on the top left corner of the page.
Step 3: If you are interested in finding attractive deals and coupons, check out the UNIQLO Promotions, Vouchers, Discount Codes & Coupons section.
Step 4: You will be redirected to the UNIQLO website to browse and select the items.
Step 5: When you place the order, you will be eligible to earn cashback from ShopBack. The cashback rates differ based on product categories and based on whether you are a new or an existing customer.
Return policy at UNIQLO Malaysia
Shopping at UNIQLO is extremely stress-free with their customer-friendly return policy. To facilitate easy returns, be sure to adhere to the following conditions.
·Return is possible within 30 days of receiving an item ordered from the UNIQLO online store (www.uniqlo.com/my).
· All items to be returned must be undamaged, unsoiled, unwashed, unaltered, and unworn.
·All items must be returned in the original selling condition and include the original product packaging, price tags, and labels.
·Due to hygienic reasons, items such as socks, underwear, innerwear, baby apparel, packaged items, and swimwear are not returnable.
Note that UNIQLO Malaysia reserves the right to deny a refund or exchange if the items do not meet the Return Policy requirements above. To check the return and refund status, customers can contact the customer care centre via email at email@example.com.
How to return items purchased on UNIQLO Malaysia
Return via drop-off (CollectCo) – online purchase only
The easiest way to return your items purchased online is by dropping it off at any of the 300 CollectCo points around Malaysia. To return items via CollectCo, kindly ensure the packed parcel is below 15kg and the box/parcel dimension does not exceed 40cm x 40cm x 40cm. Below are the steps for returns:
Step 1: Fill out the Return Form (included at the bottom of your invoice).
Step 2: Go to https://send.collectco.my/parcel/return/126 to register your return.
Step 3: Select your current state.
Step 4: Enter your information: Name, Email, Mobile Number, UNIQLO Order Number. Click Submit.
Step 5: Print and stick the CollectCo label on your parcel. Please remember to include your Return Form in the parcel.
Step 6: Drop off the parcel at any CollectCo location.
Now you can also drop-off your return parcel at any of the UNIQLO stores in Malaysia by following the above instructions and take your packed and labelled return parcel to the nearest UNIQLO store.
The refund will be made to your original mode of payment if the returned items meet the Return Policy requirements above and is usually processed within 10-14 business days.
Return via post (GDEX) – online purchase only
You can also return items via UNIQLO Malaysia’s courier partner, GDEX by following the steps outlined below.
Step 1: Fill out the Return Form (included at the bottom of your invoice).
Step 2: Contact the customer care centre at 1800-80-6758 or send an email to firstname.lastname@example.org to lodge a return.
Step 3: Finalise the date and time for the courier partner to pick up the parcel. Be sure to be available at the location on the allocated date and time for courier collection. Remember to include your Return Form in the parcel.
Step 4: Hand over the parcel to the courier partner. The refund will be made to your original mode of payment if the returned items meet the Return Policy requirements above and is usually processed within 10-14 business days.
Shipping and delivery options at UNIQLO Malaysia
There are 3 delivery methods for customers to choose from - Click & Collect at selected UNIQLO stores, pick up at CollectCo points, and courier delivery by GDEX.
Click & collect at UNIQLO stores
You can now shop online and get it delivered to any UNIQLO store due to their Click & Collect partner, CollectCo. Once the parcel has arrived at the selected UNIQLO store, you will receive an email notification and SMS with the consignment number and a 4 digit pass code. Show these to the in-store staff and they will get your parcel right away.
Click & Collect delivery takes about 3 working days for Peninsular Malaysia and 4 to 6 days to Sarawak. Currently, customers can enjoy free delivery with no minimum spend for all Click & Collect purchases at UNIQLO stores.
Pick up at CollectCo points
With over 300 CollectCo pick up points in Malaysia, customers can choose a location most convenient to them. Once the parcel has arrived at the selected destination, you will receive an email and SMS with the consignment number and a pass code. Bring along this pass code and present it to the store staff and you will get your parcel right away. Delivery takes about 3 working days for Peninsular Malaysia and 4 to 6 days to Sabah & Sarawak. Delivery charges are RM6 for orders below RM150 and free of charge for orders above RM150.
Please be informed that there is a parcel size restriction at CollectCo points. If your UNIQLO order amount exceeds RM700, it may be better to opt for courier delivery instead.
Courier service is handled by UNIQLO’s appointed logistic partner, GDEX. This service will require a signature upon delivery and will take about 2 to 3 working days to Klang Valley area, 3 to 5 working days to Peninsular Malaysia, and 5 to 7 working days to Sabah & Sarawak. Delivery charges are RM20 flat rate for orders below RM150 and free of charge for orders above RM150.
Get in touch with UNIQLO Malaysia
For any questions or feedback, customers can contact UNIQLO Malaysia at their hotline number 1800-806758 from 9am to 6pm, Monday to Friday. The centre is closed on Saturday, Sunday and Malaysia Public Holidays. For those that prefer e-mail as an option, you can write to UNIQLO at email@example.com as well.
In addition, to stay updated on latest trends and brand additions on UNIQLO, you can also subscribe to their newsletter or follow them on social media.