Yoox is the world s leading online lifestyle store for fashion and design. The site offers a never-ending selection of products including an edited range of hard to find clothing and accessories from the world s most prestigious designers; exclusive capsule collections; eco-friendly fashion; a unique assortment of home design objects; rare vintage finds and books and a curated selection of compelling and collectable artworks chosen by international curators and critics from the world s leading galleries and institutions.
Shopping on Yoox is all about discovery - an eclectic and playful journey beyond fashion s strict seasonal rules - allowing men and women to express their individuality through timeless and creative style.
History of Yoox
Yoox offers its customers an unparalleled online shopping experience through its 4 multi-brand online stores. The site has offices and operations in the United States, Europe, Middle East, Japan, China and Hong Kong and delivers to more than 180 countries around the world. The company was founded in 2000 and is headquartered in Milan, Italy. In 2015, it changed its name to YOOX Net-A-Porter Group following a merger. One of the factors that has made this brand a raging success is that all of the products are authentic, guaranteed by direct and well-established relationships with designers, manufacturers and authorized dealers.
Products available on Yoox
The site offers a huge collection of stylish and fashionable products for everyone to choose from. In addition, shopping with a Yoox discount coupon or during a Yoox promotion can help you buy more at massively discounted prices. Get your fill of trendy accessories, fashionable clothing an exquisite home furnishings on this site. Here are the product categories available on Yoox.
|Women||Men||Kids||Art & Design|
|Women Belts Coats & jackets||Swimwear and surfwear||Accessories||Art|
|Dresses||Footwear||Clothing||Bedroom and bathroom|
|Pants||Shorts & bermuda||Swimwear||Handbags|
|Skirts||Suits and blazers||Bags||Home accessories|
|Sweaters and sweatshirts||Sweaters and sweatshirts||Bath and Beach Toys||Kitchen|
|Jumpsuits and overalls||T-shirts and tops||Luggage||Tech gadgets|
|Sleepwear||Underwear||Luggage and Travel accessories|
How to order on Yoox
To make purchases on yoox.com you do not need to register; however, it is recommended that you create an account to access exclusive areas and services dedicated to customers. To place an order on Yoox simply follow the steps given below.
Step 1: Discover new trends and the most interesting designers directly from the Home Page selections, by choosing a designer or category from the navigation menu, or by using the website s internal search.
Step 2: Click on the product you like. On each product page, you will find all available sizes and colours, a description and the composition of the item, and when applicable, whether availability is limited or if it is the last one available in the warehouse. Click on the product image to zoom in and see all of the details.
Step 3: From the item page, select the desired colour and size of the product and click on ‘Add to Shopping Bag . You can continue shopping for more products and when you are ready to place your order, click on the cart icon.
Step 4: Select a shipping method and a payment method. In case you have an applicable Yoox promo code 2019 or a Yoox discount voucher, enter it in the box provided. Enter your shipping details and on the following page, your payment details. Check that the information you entered is correct and click Buy Now.
Step 5: You will receive a confirmation email with the details of your order. You will receive another email when your order is shipped.
Order being prepared: The order has been registered and Yoox has sent a confirmation email with the Order Number.
Order has shipped: As soon as the order is shipped from the warehouse, Yoox will send you a confirmation email with the Tracking Number to track the delivery.
It is possible to check the order status at any time by entering the Order Number in the Follow your Order page. Registered users can also find all information related to their orders in the MYOOX area.
Payment options on Yoox
You can easily pay for your Yoox order online. Yoox.com accepts the following payment methods:
Credit Card: Visa, MasterCard, American Express, JCB.
The total will be charged to your card when the order is shipped. Your card will be charged in USD.
The site also features a Fast Checkout option, allowing you to securely save your credit card details so that you don t have to re-enter them for future purchases.
PayPal: Shop easily online without having to enter your credit card details on the website.
Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com. The PayPal option is available only for customers from Australia, Hong Kong and Singapore.
Yoox promotions and discount offers
Shopping during a Yoox sale or Yoox promo offer is a perfect way to stylise your home without breaking the bank. A Yoox discount code or promotional code give you access to exclusive offers. To receive the latest Yoox code for 2019 be sure to subscribe to the Yoox newsletter or visit the brand on social media.
To take advantage of a Yoox voucher code or promotion, enter the code in the appropriate field at checkout and click Apply. Note only one Yoox code can be used for each order.
If the code doesn t work please double check the dates of the promotion and which products and categories it can be applied to from the newsletter.
Yoox cashback and deals on ShopBack Malaysia
Customers shopping from Yoox in Malaysia can enjoy several additional discounts and benefits when they buy via ShopBack. Here, one can not only view any available Yoox discount offers but also get additional cashback with every purchase through ShopBack. Some of the Yoox voucher codes have been listed below:
|Offer||ShopBack Deal||Terms and Conditions|
|Malaysia Shipping||Up to 5% cashback||Spend Above US$250 on Yoox to Enjoy Free Shipping to Malaysia Shop from brands such as Dsquared2, Moschino, Maison Martin Margiela and many more!|
How to shop on Yoox using ShopBack
ShopBack offers up to 5% cashback on various items if you shop from Yoox in Malaysia. Here are the steps you need to follow to earn cashback from ShopBack:
Step 1: Visit the ShopBack website and click on the Yoox store at the bottom of the homepage. You can also use the search box to find the link to the store.
Step 2: Click on “Activate Cashback” button on the top left corner of the page.
Step 3: Look for the latest Yoox coupon code or Yoox promo code in the Yoox coupon codes, discount codes and promos section.
Step 4: You will be redirected to the Yoox website to browse and select the items.
Step 5: When you place the order, you will be eligible to earn cashback from ShopBack. The cashback rates differ based on product categories and based on whether you are a new or an existing customer.
Shipping and delivery at Yoox
For Malaysia, the shipping method used is typically express delivery with a transit time of 3 to 6 working days at an additional cost of US$ 26.00. Note all shipping is free for orders over US$ 250.
According to the delivery Country there may be local taxes and duties for your order. Yoox calculates these fees for you: the exact amount of local taxes and duties for your order will be indicated in the Shopping Bag and throughout Checkout. The total you pay when you complete your order already includes all duties and taxes owed to local authorities. You will not need to pay any further fees when the package is delivered. Import duties and local taxes are added at checkout. You will have no extra costs at delivery.
UPS is the courier for all shipments, except for Hong Kong. You will receive an email containing your Tracking Number once your package has been shipped from the Hong Kong distribution centre, approx. 2-3 business days from order date.
Cancel or change your Yoox order
Once an order has been registered, it is processed automatically and cannot be cancelled or modified. The package can be returned as indicated in the Return Policy. To add more products, you can place a new order.
Returns and refunds at Yoox
You can return any item purchased on yoox.com within 30 days of the delivery date. Here s how:
Fill out the Return Form in order to get a Return Number.
Make sure the merchandise you return is in its original condition, tags and packaging included, otherwise Yoox will be unable to accept your return and issue a refund.
Fill out 5 copies of the Returns Proforma Invoice that came with your parcel. If the forms are not complete, the package will not pass Customs and will be returned to you.
Use the Return Label included with your order for easy shipping. A flat Return Fee of USD 15.00 will be automatically deducted from your refund. No Return Fee is applied to Hong Kong and Macau orders.
Brunei, Vietnam and Indonesia: at the moment Yoox is not able to provide customers with a pre-printed return label. Ship your parcel back to the Hong Kong warehouse with a shipping service of your choice and at your expense.
Due to merchandising restrictions, all returns must be shipped from the same country they were purchased from.
Once your package reaches the warehouse, please allow 3 to 7 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation email.
Yoox usually accepts returns within 3 business days of their arrival at the warehouse. During peak times it could take up to 7 business days. Once your return has been accepted, Yoox will immediately request reimbursement and send you a confirmation email.
The time needed to process your refund may vary based on the payment method used as follows:
Credit Card: The bank will reimburse you within 7 business days of the Return Acceptance Confirmation email. The time it takes to restore the credit back to your account depends on the Credit Card Issuer.
PayPal: You will see the refund in your PayPal account within 24 hours of the Return Confirmation email. The PayPal option is available only for customers from Hong Kong, Australia and Singapore.
Contact the customer support team
For any other assistance or if you have any queries, you can easily reach out to the customer care team at Yoox via email by filling out their online form available at the website. The team will respond to every email within 24 hours, Monday to Friday, excluding holidays.
In addition, be sure to follow the brand on its social media channels for all the latest product and promotion updates.