Question 1

Exclusions?

Accepted Answer

You won't get Cashback on:. Any portion of an order exceeding the RM35 cashback cap per ZALORA customer. Orders with usage of codes beginning with ZBAP, voucher code with prefix ZCREW, and sometime bags purchases. Orders from ZALORA Bazaar (https://www.zalora.com.my/zalora-bazaar/). Any Gift Card, Voucher or store credit purchase. Purchases made with Vouchers or Promo codes not featured on our platform. Any amounts you pay using Gift Card, Voucher, Promo or store credits will not qualify for Cashback. The balance you pay using card or cash will still be eligible. If the balance is $0, you'll not earn Cashback on the purchase. Fees, Taxes, Service charges, Shipping and delivery

Question 2

Refunds, cancellations and no-shows?

Accepted Answer

Any rejected, cancelled, refunded, exchanged or returned purchases will not be eligible for Cashback. For partial returns or exchanges, we'll prorate the Cashback as an adjustment.

Question 3

Tracking disclaimers?

Accepted Answer

Your Cashback may be tracked at a different rate initially and adjusted to the correct rate when we confirm the transaction details.

Question 4

Other terms and conditions?

Accepted Answer

ZALORA terms and conditions. Cashback is based on order value after deducting ZALORA Wallet credits Cashback will be prorated for partial returns/exchanges ZALORA reserves the right, in their sole and absolute discretion, to determine the currency exchange rate for Cashback calculation. ShopBack will adhere to the rate recommended from the merchant Ensure that Zalora app is installed, and the app is not opened in the background before clicking through from ShopBack Always start your shopping by clicking the link from Shopback before adding any items to your cart/wishlists or making a purchase. Do clear your cart if you have visited their website from any other source such as Google, Meta, Tiktok etc in the last 2 hours. Do wait at least 2 hours before making a click from ShopBack if you have visited ZALORA App or website from another source in the last 2 hours, or use a different browser/incognito mode to start fresh. Do add items to your cart and complete your purchase within 2 hours after clicking from this cashback site. DON’Ts: Don’t add items to your cart/wishlist if you have visited ZALORA from another source in the last 2 hours, as cashback may not be tracked. Don’t visit other websites, open new tabs, or click on other links after clicking from Shopback and before completing your purchase. . ShopBack terms of use

Question 5

Cashback timeline?

Accepted Answer

Purchase, Tracked in 7 days, Confirmed in 95 days

ZALORA

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