Return process
Once the return request has been confirmed by the seller or Shopee Dispute Team:
For local orders
Pack the items to return and ship it back to the seller within 3 days from the date your return request was approved.
You can ship out the product via any courier company. Please ensure the following details are included:
a) Order ID and/or Return Request ID
b) Seller Return Address as indicated on the Refund Details page
After shipping, immediately enter the Courier Name, Tracking Number (if any) or Shipment proof via the Shopee app.
For overseas orders
The Shopee Dispute Team will contact you for the return address. Do ensure that you ship out the items to be returned within 3 days. If not, your return request will be automatically cancelled and the fund will be released to seller.
The following supporting documents may be required as proof of return:
- Formal shipping proof i.e. delivery receipt and tracking number (if any)
- Photo of the parcel package / information, including details of the seller’s or buyer’s name, contact number, shipping address and stamps
- Chat history or any other evidence of the seller confirming receipt of returned item
Refund process
A refund will be automatically initiated once your cancellation request is successful. You will be notified through the APP (Notification > Order Updates) and email. Note that credit card payments will be refunded to the respective credit card and will take around 7-14 working days to process, depending on the bank.
Payments made through online banking, bank transfer or Shopee Wallet would be refunded to your Shopee Wallet immediately. You can withdraw money from Shopee Wallet to your bank account following the instructions given on the app. You will need to register a bank account in order to withdraw money from Shopee Wallet. Please fill in your bank account details by going to Me > My Account > Bank Account / Cards.
