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Get Cashback on Zen Rooms6.0% CashbackNo expiry

When will I get my Cashback?

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75 DAYS

Notes
Excludes taxes, fees & service charges
Excludes store credits & voucher code
Finalised and redeemable 60-75 days after stay
...
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Return to ShopBack and click through to the merchant every time you are making a new transaction.
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More about ZEN Rooms

About ZEN Rooms

ZEN Rooms is a budget hospitality brand in Southeast Asia that is shaking the hospitality market through a breakthrough room management model, and providing travellers a better value-for-money alternative. They partner with local independent hotels and improve their efficiency in order to drastically improve value for money for customers.

Inspired by the Rocket Internet culture where speed and innovation are vital, they are dedicated to constantly thinking how to improve things and better the hospitality industry. ZEN Rooms is run by young, intelligent, and hardworking people who are driven to improve the lives of budget travellers by giving them the best accommodation experience at the lowest rate possible.

At ZEN Rooms, one can enjoy the lowest rates and save up to 30% as there are no hidden fees. They offer a 100% quality guarantee and each room is quality checked or guests can request for their money back. In addition, with their popular promo, Zen Rooms also offers loyal customer a free night after they have booked a stay for 10 nights.

For Similar services in Malaysia, check out Expedia and Hotels.com


History of Zen Rooms

Launched in 2015 in Indonesia and now in 7 countries, ZEN Rooms is undoubtedly the largest and fastest growing budget hotel chain in Southeast Asia, with more than 5,000 rooms across 35+ locations.

ZEN Rooms has been a result of the founders’ constant traveling around the world. Having worked as a night receptionist in an independent hotel in London, Nathan Boublil saw first-hand the inefficiencies and lack of expertise of small independent hotels and has made it his personal mission to address these. Kiren Tanna, on the other hand, has experienced waking up in a hotel in Jakarta with a giant cockroach skittering in his basin which led him to the realization that Southeast Asia may have been a budget traveller’s paradise but vacationers are too often forced to settle for cheap rooms with dubious quality and safety standards.


How to book a room on Zen Rooms

Step 1: Go to the ZEN Rooms website. At the homepage, you will need to choose the city you are planning to visit and the dates when you are wanting to travel. To make it easier to find the perfect room for your needs, make sure to maximize the use of filters to narrow down your choices. By clicking 'More Filters', you can easily find the amenities you are looking for, the price range, the type of rooms and more.


Zen Rooms

Step 2: Once you click on a room, other details such as the complete list of Amenities, Reviews, Photos, Location and Policies will be shown.


Zen Rooms

Step 3: Once you have found the room that you would like to stay in, simply click the button "Book Now". You will be redirected to a new page. 


ZenRooms

Step 4: On the booking page, fill in the necessary details. If there is a ZEN Rooms voucher or ZEN Rooms discount code that you would like to use, do not forget to input it. Then simply choose the payment method you would like to use.


Zen Rooms

Step 5: Next you will receive your booking confirmation and will be ready to start your ZEN stay.

The ZEN Guarantees

The brand guarantees that even at low prices, you will always find what matters most across all ZEN Rooms:

·         Fast Free WiFi

·         Cool AC

·         Clean room and spotless beds

·         Hot shower

 


Payment options at ZEN Rooms

There are a number of payment options available on the website:

Bank cards (credit/debit cards): Most of the properties accept online payments. These payments are completed through the website.

Pay at hotel: Some of the properties offer the Pay at hotel payment option. These properties are clearly labelled as ‘Pay at hotel available’ on the website. If the reservation is completed through the website, you are not required to provide your card details to complete the booking. If you make the booking through an Online Travel Agency such as Booking.com or Agoda, bank card details will be needed for the pre-authorisation process.

Pay at Supermarket and Pay at ATM: (Only available in the Philippines and Indonesia but you can book to stay in any country)

Set currency to PHP or IDR (Pay at Supermarket/Pay at ATM option will not appear otherwise)

Choose the desired ZEN property and fill in personal details required

Select ATM transfer / Pay at Supermarket as payment method

You will receive an email with virtual number and details on how to pay

Please complete the payment within 4 hours after the reservation is made, otherwise, your reservation will be cancelled.

Online banking and Pay at Local bank (Only available in the Philippines but you can book to stay in any country)

Set currency to PHP

 Choose the desired ZEN Rooms property and fill in required personal details

Select your payment method

You will receive an email with the reference number and details on how to pay

Please complete the payment within 4 hours after the reservation is made, otherwise, your reservation will be cancelled.

Note: Payment methods vary from one property to another, so please make sure to check the available payment options before booking a room.

Save more with a Zen Rooms voucher code or deal


Zen Rooms

Along with exciting and budget-friendly travel options, Zen Rooms also offers customers exclusive deals for added savings. One can enjoy a great Zen Rooms discount with the help of a promo code or deal that are available on the website and can also be accessed by signing up for their newsletter.

In case your voucher is not working

If you are encountering problems in applying your voucher code through the website, here are some of the things you could do to resolve it:

Double check for spelling mistakes when you enter your voucher code

Please check the terms and conditions of your voucher. Some vouchers are only applicable to first-time users, only to particular hotels, and have limited time validity or a total number of redeems.

If all information is correct but the voucher field still does not work, please email care@zenrooms.com with the following details:

·         Your voucher code

·         Browser used

·         Device used for the transaction

·         The dates, property and room type that you’d like to book for

The customer support team will investigate the problem further and assist you with your reservation.


Save more with cashback from ShopBack


Zen Rooms

For anyone on the lookout for the best travel deals and offers, the combination of Zen Rooms and ShopBack is ideal. Find the best Zen Rooms coupons code and deals on ShopBack and earn additional cashback every time you make a booking from this site. Here we bring you some of the best offers at present.


OfferDealTerms and Conditions
Cashback offerUp to 6.0% cashback Get Cashback on Zen Rooms Keep a lookout for ZEN Rooms promo code!

How to book on Zen Rooms using ShopBack

ShopBack offers up to 6% cashback on various trips if you travel using Zen Rooms. Here are the steps you need to follow to earn cashback from ShopBack:

Step 1: Visit the ShopBack website and click on the Zen Rooms link at the bottom of the homepage. You can also use the search box to find the link to the link to the store.

Step 2: Click on “Activate Cashback” button on the top left corner of the page.

Step 3: If you are interested in finding an attractive Zen Rooms promo code or coupon check out the promo code, coupon and voucher section.

Step 4: You will be redirected to the Zen Rooms website to browse and book your travel.

Step 5: When you confirm your booking, you will be eligible to earn cashback from ShopBack.


Cancelling your booking on Zen Rooms

If there are changes in your plan that require you to cancel, here are the different ways to do it:

Bookings done through ZEN Rooms website: Leave the team an email requesting to cancel the order. Please provide these details in your email:


·         Booking ID

·         Reason for Cancellation


Bookings done through an Online Travel Agency (OTA) such as Booking.com: If you used an Online Travel Agency when in booking, you can modify and cancel it through their website. Just login into your account and make the necessary changes.


Please be mindful of the applicable charges if you choose to cancel your booking. In case of a refundable booking, the charges applicable will be as follows.


·         Cancellation up to 48 hours before check-in time: Full Refund (No Cancellation Charge)

·         Less than 48 hours before check-in time: Charged for 1 Night


The refundable amount will directly be credited into your bank account. Except if mentioned otherwise at the time of bookings.


In case of a non-refundable booking

Regardless of the time that you decided to cancel the order, the booking cannot be cancelled or amended and thus charges will apply and no refund will be made.


Modifying booking details on Zen Rooms

There may be instances in which plans change after you have finished booking. To remedy these situations, you are allowed to make modifications in your booking until 48 hours before your check-in time.

Modification through Online Travel Agencies: If you booked through one of the partnered Online Travel Agencies such as Booking.com, you can edit your details by simply logging into your online travel agency account.

Modification through ZEN Rooms: If you booked directly through the Zen Rooms website, you can contact the support team through care@zenrooms.com with the following information:

·         Booking ID

·         Changes you'd like to make to your booking

Please take note that the following changes are all subject to availability and approval:

·         Check-in/ Check-out Dates

·         Room type

·         Number of Rooms

·         Special requests (e.g. smoking room)

Therefore, the requests are not guaranteed. Some changes might also entail for additional charges depending on the property's policies.

Shorten or extend your stay

You can choose to extend or shorten your stay. However, please be informed that this is still subject to availability of rooms. Your request is not guaranteed. Hotels' policies also vary when it comes to modifying the details of your stay, so there might be additional fees incorporated when you change your booking dates.

Contact the Zen Rooms team immediately for such changes and they would be glad to assist you.


Refund processing on Zen Rooms

As soon as your refund request has been acknowledged, it may take 7-10 working days for the refund to appear in your bank statement.

Zen Rooms does their best to process refunds as soon as possible. Some delays are possible on your bank's side. If you haven't received the refund within 10 working days, please let the team know and they will send you the information required to request the status of the transaction from your bank.

Zen Rooms loyalty program with ZEN Rewards

ZEN Rewards is a loyalty program designed to reward all loyal guests. When you book and check-in 10 nights with Zen Rooms, you will receive 1 free night to redeem. These 10 nights can be from multiple stays with Zen Rooms and don't have to be from one single booking.

All the details about the program can be found on the website under the link: ZEN Rewards (10+1) and Terms and conditions.

Please book using the same email address so that Zen Rooms can add the nights you accumulate to your account after your stay. You can check your balance in the ZEN Rewards emails sent to you by emailing care@zenrooms.com with the following information:

Your email address used for bookings

The number of nights you have stayed with Zen Rooms

Contact the customer support team at Zen Rooms

In case you need any help with your booking or need any assistance, you can easily contact the customer care team via the following methods.

Malaysia Customer Care: +60 15 4871 1117

Message on WhatsApp : +62 877 8080 3550

Email: care@zenrooms.com

You can also follow the brand on social media for the latest updates on deals and promotions.

Facebook 

Twitter 

Instagram 



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